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Shopping With HP Store

Terms and conditions

FAQ

After purchase

14 Day Returns Policy

Refurbished

Price Match Policy

Ordering from the HP Australia Online Store

Enjoy FREE Delivery Australia Wide* (applies to orders above $50). Orders below $50 will be subject to a $7.95 shipping charge

Orders will be shipped within 24 hours (Subject to Product Availability) .

Delivery will take between 2 - 4 work days depending on your location within Australia

Configure to order products (customised to your specific requirements) will be delivered between 7-14 work days. We will try our best to get it to you sooner.

Dedicated Phone Sales Team
- Phone 13 23 47
- Business Hours (excluding public holidays)
  Monday to Friday : 9am-8pm
  Saturday to Sunday: Closed

Ways to pay

We accept PayPal, Australian MasterCard, Visa and American Express cards with no surcharges imposed by HP.

Buy now with PayPal

- PayPal
- Mastercard
- Visa
- Amex
- 0% Interest Free Instalment Payment Plan

For payment via Direct Deposit, please get in touch with our call centre.
Call 13 23 47and an HP sales representative will assist you with your purchase

Delivery Information

The delivery of your newly purchased HP Products will take place between Monday to Friday within normal business hours (excluding public holidays).Our carrier will contact you via phone call to agree on the best time to deliver your item(s).
Your order will be shipped within 24hrs (pending payment clearance). A confirmation e-mail will be sent to you with your shipping & order details.
If you have any questions or need further information, please call us at 13 23 47 (Option 2)

Next Business Day Delivery

Order placed before 3pm Order placed after 3pm
Monday Next Business Day Wednesday
Tuesday Next Business Day Thursday
Wednesday Next Business Day Friday
Thursday Next Business Day Monday
Friday Monday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday

What locations will items be shipped next business day?

Currently we offer next business day delivery on orders being shipped to Melbourne metro, Sydney metro, ACT and Brisbane metro. Other locations delivery times vary between 2-5 business days.

What products are delivered next business day?

HP ink and toner will be delivered next business day, 95% of the time. Other products warehoused locally including PC, notebooks, printers, accessories etc are delivered within just couple of days.

How much does next business day shipping cost?

HP orders over $50 are shipped Australia wide free of charge. Orders under $50 are subject to a $7.95 delivery fee.

When will my order be dispatched?

If you place your order before 3pm on a business day, we will deliver it next business day. If it’s after 3pm, it will be delivered in two business days.
This excludes public holidays and any Australia Post holidays.

How long will my order take?:

Delivery for all product (exclucing Configured to Order products) will take between 1-4 days.
Delivery times vary depending on your location around Australia.

Configure to Order products will be delivered between 7-14 days

How to track your order?:

To track your order simply click on the following. Type in your Order Number and Date of Purchase.

You will only be able to track your order once you have received a shipping confirmation email.

Need to change your order?

If you need to make a change to your order, please call at 13 23 47 (Monday to Friday from 8:30am to 7:30pm excluding public holidays).

Cancellations and returns

You may change your mind and cancel your purchase before it ships and received a full refund. To make a cancellation please contact us via email or through our call centre on 13 23 47 btetween 8.30am to 7.30pm Monday to Friday excluding public holidays.

Technical Support

What happens if your product doesnt work upon receiving it?
For help in identifying the problem and getting you up and running, please call the appropriate number listed below:
HP Technical Support : 13 10 47

To the top

Instructions:
Select either of the following hyperlinks to jump directly to either the Online & Phone sales T&Cs or Support Services
T&Cs (applicable if you purchase a HP Care Pack).

HP Online and Phone Sales Terms & Conditions (“Terms”) by HP PPS Australia Pty Ltd (ABN: 16 603 480 628)


HP Support Service Agreement Terms & Conditions


HP Online and Phone Sales Terms & Conditions (“Terms”) by HP PPS Australia Pty Ltd (ABN: 16 603 480 628)

Scope

ATTENTION: Please read these Terms carefully as they apply to orders submitted by you to HP either online or over the phone for products and services available in the HP store website or call centre (“HP Store”). By ordering online or over the phone you confirm that you agree to these Terms governing such purchases.


Prices and Delivery Charges

Prices, delivery charges and payment will be as specified in the HP Store, as determined when ordering online or over the phone. If applicable, HP will list delivery charges as a separate line item on its invoices. Prices will include the applicable goods and services taxes as at the date that the order is accepted by HP and the sale has been processed and concluded.


HP reserves the right to change prices published on the HP Store prior to acceptance of that order by HP.


Where there has been a typographical or other error in the price, HP has the right to correct the price at any time prior to delivery. HP will notify you of the corrected price. You may choose to pay the corrected price, however if you do not choose to pay the corrected price, then HP may cancel your order and will issue a refund or credit to your account, if you have already paid.


Prices quoted do not include installation. If you need assistance in installation, you may be able to purchase an installation and set-up service at the time of purchasing the product or you can go to an HP authorized reseller for help.


Orders

All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.


You will specify a delivery address within Australia unless otherwise agreed.


Once HP has accepted your order, it is final and binding upon you. HP products purchased within Australia will only be shipped or delivered within Australia. You may not export any products purchased at the HP Store.


Order Cancellation

HP has the right to cancel any accepted order prior to delivery in the event of any pricing error (as referred to above) or any material error outside of HP’s control in connection with your order or other conditions published in the HP Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If you have already made payment and your order is cancelled, HP will issue a refund or credit to your account.


Payment

Payment for products is due prior to delivery of the product. Payment for services is due prior to return of the serviced goods to you. Payment for services is due upon receipt of invoice. Where you make your purchase relying on credit provided by a third party, any acceptance by HP is subject to that third party providing credit to you. HP is not bound to complete the order and has no liability to you in the event that that third party fails to provide sufficient credit for the purchase.


Title and Risk of Loss

Title to hardware products passes to you upon the later of full payment and delivery of the products. Risk of loss and damage pass to you upon delivery.


HP Products Availability & Discontinuance

Availability of the products is limited, and products may not be available for immediate delivery. HP will contact you if the product is no longer available or if there will be a substantial delay in delivering the products to you. If the products are no longer available, HP will contact you and will discuss what (if any) alternative products are available. You will have the option to cancel or amend your order. If you have already made payment and your order is cancelled, HP will issue a refund or credit to your account. If your order is amended and purchase price changes, you will pay any additional amount due to HP in accordance with the payment terms set out in these Terms or HP will issue a refund or credit to your account.


Personal Use

Products and services acquired by you under these Terms are solely for your personal use and not for immediate resale or sub-licensing.


Your responsibilities

The products are capable of retaining user-generated data. You should make periodic backup copies of the data, files and programs stored on your products, including hard drives and storage devices, as a precaution against possible failures, alteration, or loss of the data.


Before returning any product for service (including repair), be sure to back up data and remove any confidential, proprietary or personal information. Data may be lost during service (including repair).


You should maintain a separate backup system or procedure that is not dependent on the products so you can reconstruct lost or altered files, data, and programs.


Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


In addition, all HP branded products are covered by the applicable HP limited warranty according to the terms and limitations specified in the warranty statement bundled with such products. Please see the warranty statement bundled with the product or contact HP on the details below for further information or if you have any questions.


Products may have been manufactured using some refurbished components or may have been used internally for reliability or performance testing.


Goods presented for repair may be replaced by new or reconditioned or refurbished or comparable versions of the same type of goods rather than being repaired. New or reconditioned or refurbished or comparable versions of parts may be used to repair the goods.


HP Care Pack

If you purchase an HP Care Pack, HP will notify you of the HP Support Services Agreement Terms and Conditions, together with the relevant HP Care Pack, the service specifications chosen by you at the time of purchase, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the HP Support Services Agreement Terms and Conditions, together with the relevant HP Care Pack and the service specifications chosen by you at the time of purchase. For more information on HP Care Pack’s term & conditions, please go to http://h20560.www2.hp.com/portal/site/cpc?ac.admitted=1316392608397.2043657423.1959898185


Software Licences

HP software products are subject to HP’s standard licence terms posted in the HP Store. Non-HP software products and, exceptionally, some HP software products may be subject to different licence terms, as provided with such products.


Limitation of the Liability

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited.
Save for any rights you may have at law which cannot be excluded, limited or modified, including your consumer guarantee rights contained in the Australian Consumer Law (and referred to above):


  • HP does not warrant that the operation of products will be uninterrupted or error-free;
  • HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the product;
  • HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data;
  • HP will not be liable under the Terms for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising, whether caused by tort (including negligence), breach of contract or otherwise; and
  • any term or condition of your order which is any way inconsistent with or in addition to these Terms will not be applicable or binding on HP unless otherwise agreed in a written agreement signed by you and HP and HP's failure to object will not be considered a waiver of these Terms.

HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence) or for any other liability that cannot be excluded or limited by law


HP’s maximum aggregate liability under the Terms whether in contract, tort (including negligence) or otherwise, save for any rights you may have at law which cannot be excluded, limited or modified, including your consumer guarantee rights contained in the Australian Consumer Law, shall in no circumstances exceed the amount payable by you to us in respect of the HP branded products in question.


Protection of Personal Data

You agree that any personally identifiable information you provide to us in connection with the HP Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Store web pages.


You also agree that HP may use personal information provided by you in order to conduct appropriate anti- fraud checks. Personal information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information.


Export Statement of Assurance

Products obtained under these Terms may be subject to Australia and other government export control laws and regulations. You must comply with those regulations whenever it exports or re-exports controlled products or technical data obtained from HP or any product produced directly from the controlled technical data.


Other applicable terms

Products are manufactured for standard commercial uses and are not intended to be sold or licensed for use in critical safety systems, in hospitals in situations where uninterrupted performance is desirable or in nuclear facilities.


HP is not responsible for delay or failure to perform under these Terms due to causes beyond its reasonable control.


Each party will treat and hold confidential information provided by the other party which is marked as confidential or proprietary.


HP may subcontract the performance of services to qualified service suppliers.


All documents referred to in these Terms are incorporated into these Terms and are available from HP upon request.


Any customer site access requirements will not be enforceable to either increase the obligations or liabilities or reduce the rights under these Terms of HP, its officers, employees, or subcontractors.


Governing Laws

Any contract or dispute arising in connection with Terms will be governed by laws in force in Australia.


Warranty Support (Australia)

HP PPS Australia Pty Ltd
Building F, Level 5, 1 Homebush Bay Drive,
Rhodes, NSW 2138, Australia


For warranty support, please contact HP on:


Commercial Desktops: 13 10 47
If dialing internationally: +61 2 8278-1039


Consumer Desktops:1300 721 147
If dialing internationally: +61 3 8833 5000


For a full listing of HP support contacts, please refer to www.hp.com.au and select the “Connect with HP” option.


Unless otherwise agreed by HP or required by law, including the Australian Consumer Law, you are responsible for the cost of returning goods to HP for warranty support. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.


HP Support Service Agreement Terms & Conditions

Refer to the HP Support Service Agreement Terms & Conditions (Business) if you have purchased goods and/or services:


  • for an amount greater than $40,000; or
  • which are not of a kind ordinarily acquired for personal, household or domestic use or consumption; or
  • for resupply.

For all other purchases, refer to the HP Support Service Agreement Terms & Conditions (General).


HP Support Service Agreement Terms & Conditions (General)

HP PPS Australia Pty Ltd ABN. 16 603 480 628 ("HP")


1. Consumer guarantees and your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You (the Customer, as defined below) are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You (the Customer) are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


The support services described in the HP Support Service Agreement Terms and Conditions, together with the relevant HP Care Pack and service specifications specified in the HP Care Pack Product Name or Description, (the "Agreement") are provided in addition to any condition, warranty, guarantee, right or remedy you may have at law (including a consumer guarantee under the Australian Consumer Law). Nothing in this Agreement excludes, restricts or modifies any condition, warranty, guarantee, right or remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which cannot be lawfully excluded or limited.


2. Support Services: HP will provide support services described in this Agreement ("HP Support Services") in Australia for products purchased in Australia. If it is mutually agreed upon by HP and an HP Authorized Representative, an HP Authorized Representative will provide the HP Support Services on behalf of HP. Refer to the relevant HP Care Pack for the procedure to follow to claim your warranty.


3. Customer: As used herein “Customer” refers to either
(a) end-user HP customer who purchases the HP Support Services described in this Agreement directly from HP or from an authorized HP reseller, wholesaler, or distributor, or
(b) an HP Authorized Representative who purchases HP Support Services in order to obtain support for hardware products at its own site,
unless the amount paid or payable for the goods and/or services is greater than $40,000, and the goods and/or services the subject of this Agreement are not of a kind ordinarily acquired for personal, household or domestic use or consumption.


4. Charges: Customer will prepay for HP Support Services under this Agreement at the time of support purchase. Customer will pay all applicable taxes. Full refunds for prepaid HP Support Services are available if Customer cancels within thirty days of receipt of the Agreement. Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law), an additional charge may be billed to Customer for hardware products that are found not defective. The Customer is only required to pay for HP Support Services, or any element of HP Support Services, which are wholly or partly over and above any condition, warranty, guarantee, right or remedy the Customer may have under a written law of the Commonwealth, a State or a Territory (including a consumer guarantee under the Australian Consumer Law) and the applicable HP limited warranty.


5. Eligible Products:
(a) To be eligible for support under this Agreement, product must be at the same specified revision levels as at the time of supply and, in HP's reasonable opinion, in good operating condition.
(b) Customer can purchase HP Support Services only for designated HP and non-HP software for which Customer has rightfully acquired appropriate software license(s).
(c) If the customer chooses to relocate the product, it may result in additional support charges and modified service response times under this Agreement. HP is not responsible for relocating the product.
(d) HP Support Services will not be available for products if they are moved outside the country where this Agreement is purchased, unless agreed in writing by HP.
(e) Notwithstanding Section 5(a) of this Agreement, products which are in good operating condition at the time HP Support Services are purchased are eligible for post warranty hardware support under this Agreement even if they are not at the same specified revision levels as at the time of supply.


6. Limitations of Liability and Remedies: In addition to any condition, warranty, guarantee, right or remedy the Customer may have at law (including a consumer guarantee under the Australian Consumer Law), under this Agreement, HP warrants replacement parts provided to maintain hardware products serviced hereunder against defects in materials and workmanship for 90 days after return of the product to Customer. If HP receives notice of defective replacement parts during the term of this Agreement, HP will repair or replace the replacement parts that prove to be defective. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law), HP’s liability for any breach of such condition or warranty under this Agreement is limited to one or more of the following: (a) if the breach relates to products: (i) the replacement of the products or the supply of equivalent products; (ii) the repair of such products; (iii) the payment of the cost of replacing the products or of acquiring equivalent products; or (iv) the payment of the cost of having the products repaired; and (b) if the breach relates to services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again.


7. Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law): (i) HP's liability, whether in contract, tort including negligence, equity, statute or otherwise is limited to: (a) damages for bodily injury; (b) direct damages to tangible property up to a limit of U.S.$300,000; and (c) other direct damages for any claim based on a material breach of HP Support Services under this Agreement, up to a maximum of the support charges paid by Customer for this Agreement for the products at issue; and (ii) in no event will HP or its affiliates, subcontractors or suppliers be liable for any lost profits or savings, whether actual or potential; any lost revenue, contracts, customers, opportunities or goodwill, whether actual or potential; downtime costs; any loss of data, or software restoration; any damages relating to Customer’s procurement of substitute products or services (i.e. “cost of cover”); or incidental, indirect, special, economic, punitive or consequential loss or damage whether or not HP was aware or should have been aware of the possibility of such loss or damage (but excluding damages for bodily injury). HP will not be liable for performance delays or for non-performance due to causes beyond its reasonable control.


8. Limitations of Service: Save for any condition, warranty, guarantee, right or remedy the Customer may have at law which cannot be excluded, limited or modified (including a consumer guarantee under the Australian Consumer Law):
(a) Under this Agreement, HP does not provide support for products not supplied by HP unless approved by HP in writing, or for products that Customer does not allow HP to incorporate modifications. Customer or an approved designated contact is responsible for removing any products not eligible for support to allow HP to perform support services. If HP Support Services are made more difficult because of such products, HP will charge Customer for the extra work at HP's standard service rates.
(b) Unless otherwise specified, this Agreement excludes the provision, return/replacement, and installation by HP of consumables, user replacement parts, maintenance kits, or other consumable items including, but not limited to, accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner, a/c adapters, and batteries.
(c) Unless otherwise specified, under this Agreement, HP Support Services do not cover any damage or failure caused by: (i) use of non-HP media, supplies and other products; (ii) site conditions that do not conform to reasonable and appropriate operating conditions (including HP's site specifications);
(iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer, work or modification by people other than HP employees or HP Authorized Representatives, or other causes beyond HP's control; or (iv) inability of products not manufactured by HP and non-compliant HP products in Customer's supported environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), or the inability of these products to properly exchange date data with any products covered by HP Support Services. Complete resolution of some problems may be beyond the control of HP and thus outside the scope of HP Support Services.
(d) Supported Software Versions: HP provides HP Support Services only for the current and immediately preceding versions of HP software, and only when the software is used with hardware that is included in HP-specified configurations. HP will support specified versions of selected non-HP software, but will not support such software any longer than the vendor supports it.


9. Customer Responsibilities (the product covered by this Agreement and instructions on how to obtain HP Support Services are described on the HP confirmation of payment and/or the back of the physical HP Care Pack, which are incorporated herein by this reference):
(a) Customer or HP Authorized Representative is responsible for registering the hardware product to be supported under the HP Support Services within ten days of purchase of the HP Support Services, using the registration instructions within each package, email document, or as otherwise directed by HP. Alternatively, the Customer can also provide proof of purchase in order to be supported under this Agreement. In the event a covered product changes location or the HP Support Services are transferred with the sale of a used hardware product, registration (or a proper adjustment to existing HP registration) is to occur within ten days of purchase from previous owner. HP IS NOT OBLIGATED TO PROVIDE HP SUPPORT SERVICES IF CUSTOMER OR HP AUTHORIZED REPRESENTATIVE DOES NOT REGISTER HARDWARE PRODUCT AS STATED HEREIN. However, non-compliance with this clause does not affect any right or remedy the Customer may have at law (including under a consumer guarantee under the Australian Consumer Law).
(b) Customer will make all reasonable efforts to support and cooperate with HP in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon HP’s request.
(c) Customer will ensure that HP Support Services personnel are provided with sufficient electrical power to perform necessary hardware maintenance and operating supplies used during normal operation.
(d) Customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the hardware products for reconstruction of lost, or altered files, data, or programs.
(e) Customer must notify HP if any hardware products serviced are being used in an environment that poses a potential health hazard to HP employees or subcontractors; HP may require Customer to maintain such products under HP supervision.
(f) Customer must ensure that an adult representative is present when HP is providing services at Customer's designated location or by telephone.
(g) If remote support is available, Customer will allow HP to keep system and network diagnostic program resident on the covered product and provide HP login access for the exclusive purpose of performing diagnostics.
(h) Customer acknowledges that Customer has no ownership interest in diagnostic software provided by HP and that HP will remove these diagnostic programs and any HP loaned modems or other equipment upon termination of this Agreement. When capable, the covered product must be configured to permit access to one voice-grade telephone line and one data-quality telephone line; both must have terminations located near the covered product. Upon HP's request, Customer will run HP-supplied diagnostic programs before having a hardware product serviced under this Agreement.
(i) Off-Site Support and Exchange Services: Customer is responsible for performing the following functions prior to return shipping a failed hardware product to HP: a) perform all steps for self-test and trouble-shooting specified in the operating manual for the product; b) provide, in writing, the model number, serial number, current failure symptoms, pertinent failure history and ship-to address (if applicable); and c) unless the product will be delivered and picked up in person by Customer, Customer is responsible for packaging the failed product carefully in the original or HP provided shipping container, or a shipping container that prevents the product from being damaged while in transit to HP. The Customer may also have additional rights or remedies at law (including under the Australian Consumer Law).


10. On-Site Support for HP Network Connectivity Products: Configuration restoration assistance will be offered after repairing or replacing an HP hub, bridge, switch or router (or add-in HP module or transceiver). HP will work with the customer to restore the configuration of the serviced device if the valid pre-service configuration is immediately available. The valid configuration may be in the form of either an electronically saved file or a clear and complete printed documentation of all required device parameters. On-site support for HP Network Connectivity Products is a device-specific service and not intended for interconnection troubleshooting.


11. Maximum Use Limitations: Products operated in excess of an acceptable maximum usage rate or duty cycle (including as specified in the technical data sheet, operating manual, or service description) will be serviced at HP's standard service rates.


12. Transfer of Service: This Agreement may only be assigned in connection with sale of the covered product. Customer or HP Authorized Representative as assignor must inform HP when the covered product is sold. For assignment of this Agreement to be effective, assignment must be in writing, signed by the assignor and available for inspection by HP personnel. Assignment will not be valid if in breach of Australian, New Zealand or U.S. export regulations.


13. Term:
(a) For HP Support Services providing hardware support purchased during the product warranty period, this Agreement will begin on the date of initial purchase of the new hardware product to be supported and will terminate either at the end of the specified number of years of service purchased, which is set out in the relevant HP Care Pack; or for hardware support services with page limits, terminate once the specified page limit (or page count) has been exceeded or at the end of the specified number of years of service purchased, whichever comes first. Page count is defined as the number of pages (printed or plain) that have passed through a printers print engine and recorded on the test page.
(b) For HP Support Services providing hardware support purchased after expiration of the HP Limited Warranty, this Agreement will begin on the purchase date of this Agreement and will terminate at the end of the specified number of years of service purchased.
(c) For HP Support Services providing network support or software support, this Agreement will begin on the purchase date of this Agreement and terminate twelve (12) months thereafter (thirty-six (36) months for comprehensive technical support) or, if applicable, after closure of the last covered incident, whichever is first.
(d) All orders will continue until terminated by either party under the provisions of this Agreement. This Agreement is not renewable; Customer may for some eligible products, purchase another Agreement upon expiration or termination of this Agreement. The cost of another Agreement will reflect the age of the product and service costs at time of purchase.


14. Termination: Customer may terminate this Agreement by notifying HP within thirty days of purchase to receive a full refund from the place of purchase. HP may terminate at any time if Customer fails to perform or observe any condition of this Agreement which has a material affect on the ongoing operation of the Agreement. For the avoidance of doubt, HP will not terminate simply where an exclusion applies to the Customer’s failure to perform.


15. Governing Laws: Any disputes arising in connection with this Agreement will be governed by the laws of Victoria, Australia. The courts of Victoria, Australia shall have jurisdiction.


16. Entire Agreement: Save for any rights you may have at law which cannot be excluded, limited or modified, including your consumer guarantee rights contained in the Australian Consumer Law, the terms and conditions of this Agreement (together with the HP Authorized Contract Management Partner Addendum for HP Authorized Representatives) constitute the entire understanding between the parties relating to the provision of HP Support Services described herein and will supersede any previous communication, representation or agreement whether oral or written. Customer's additional or different terms and conditions will not apply. Customer's acceptance of this Agreement is deemed to occur upon Customer's purchase of HP Support Services, or failure to give notice of termination to place of purchase within thirty days or HP's provision of HP Support Services. No change of any of the terms and conditions will be valid unless in writing signed by an authorized representative of each party.


17. Warranty Support (Australia)
HP PPS Australia Pty Ltd
Building F, Level 5, 1 Homebush Bay Drive,
Rhodes, NSW 2138, Australia

For warranty support, please contact HP on:
Consumer Desktops and Printers: 1300 721 147
If dialing internationally: +61 3 8833 5000
Commercial Desktops and Printers: 13 10 47
If dialing internationally: +61 2 8278-1039
For a full listing of HP support contacts, please refer to www.hp.com.au and select the ‘Connect with HP’ option.


HP Support Service Agreement Terms & Conditions (Business)

HP PPS Australia Pty Ltd ABN. 16 603 480 628 ("HP")


1. Support Services: HP will provide support services described in this Agreement ("HP Support Services") in Australia for products purchased in Australia. If it is mutually agreed upon by HP and an HP Authorized Representative, an HP Authorized Representative will provide the HP Support Services on behalf of HP. Refer to the relevant HP Care Pack for the procedure to follow to claim your warranty.


2. Customer: As used herein “Customer” refers to either
(a) end-user HP customer who purchases the HP Support Services described in this Agreement directly from HP or from an authorized HP reseller, wholesaler, or distributor, or
(b) an HP Authorized Representative who purchases HP Support Services in order to obtain support for hardware products at its own site or for resupply to its customer’s site,
where the amount paid or payable for the goods and/or services is greater than $40,000 and the goods and/or services are not of a kind ordinarily acquired for personal, household or domestic use or consumption.


3. Charges: Customer will prepay for HP Support Services under this Agreement at the time of support purchase. Customer will pay all applicable taxes. Subject to Australian law, full refunds for prepaid HP Support Services are available if Customer cancels within thirty days of receipt of the Agreement. Subject to Australian law, an additional charge may be billed to Customer for hardware products that are found not defective.


4. Eligible Products:
(a) To be eligible for support under this Agreement, product must be at the same specified revision levels as at the time of supply and, in HP's reasonable opinion, in good operating condition.
(b) Customer can purchase HP Support Services only for designated HP and non-HP software for which Customer has rightfully acquired appropriate software license(s).
(c) If the customer chooses to relocate the product, it may result in additional support charges and modified service response times under this Agreement. HP is not responsible for relocating the product.
(d) HP Support Services will not be available for products if they are moved outside the country where this Agreement is purchased, unless agreed in writing by HP.
(e) Notwithstanding Section 4(a) of this Agreement, products which are in good operating condition at the time HP Support Services are purchased are eligible for post warranty hardware support under this Agreement even if they are not at the same specified revision levels as at the time of supply.


5. HP warrants replacement parts provided to maintain hardware products serviced hereunder against defects in materials and workmanship for 90 days after return of the product to Customer. If HP receives notice of defective replacement parts during the term of this Agreement, HP will, at its option, repair or replace the replacement parts that prove to be defective. Where legislation implies in this Agreement any condition or warranty which cannot be excluded, restricted or modified, then that condition or warranty is included in this Agreement. However, to the extent permitted by law, HP’s liability for any breach of such condition or warranty is limited, at HP’s option, to one or more of the following: (a) if the breach relates to products: (i) the replacement of the products or the supply of equivalent products; (ii) the repair of such products; (iii) the payment of the cost of replacing the products or of acquiring equivalent products; or (iv) the payment of the cost of having the products repaired; and (b) if the breach relates to services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again. SUBJECT TO AUSTRALIAN LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.


5. Limitations of Liability and Remedies: To the extent allowed by Australian law: (i) HP's liability, whether in contract, tort including negligence, equity, statute or otherwise is limited to: (a) damages for bodily injury; (b) direct damages to tangible property up to a limit of U.S.$300,000; and (c) other direct damages for any claim based on a material breach of HP Support Services under this Agreement, up to a maximum of the support charges paid by Customer for this Agreement for the products at issue; (ii) in no event will HP or its affiliates, subcontractors or suppliers be liable for any lost profits or savings, whether actual or potential; any lost revenue, contracts, customers, opportunities or goodwill, whether actual or potential; downtime costs; any loss of data, or software restoration; any damages relating to Customer’s procurement of substitute products or services (i.e. “cost of cover”); or incidental, indirect, special, economic, punitive or consequential loss or damage whether or not HP was aware or should have been aware of the possibility of such loss or damage (but excluding damages for bodily injury); and (iii) the remedies contained in these terms and conditions are Customer's sole and exclusive remedies. HP will not be liable for performance delays or for non-performance due to causes beyond its reasonable control.


6. Limitations of Service:
(a) Under this Agreement, HP does not provide support for products not supplied by HP unless approved by HP in writing, or for products that Customer does not allow HP to incorporate modifications. Customer or an approved designated contact is responsible for removing any products not eligible for support to allow HP to perform support services. If HP Support Services are made more difficult because of such products, HP will charge Customer for the extra work at HP's standard service rates.
(b) Unless otherwise specified, this Agreement excludes the provision, return/replacement, and installation by HP of consumables, user replacement parts, maintenance kits, or other consumable items including, but not limited to, accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner, a/c adapters, and batteries.
(c) Unless otherwise specified, under this Agreement, HP Support Services do not cover any damage or failure caused by: (i) use of non-HP media, supplies and other products; (ii) site conditions that do not conform to reasonable and appropriate operating conditions (including HP's site specifications);
(iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer (and in the case of HP Authorized Representatives, by owners or users of the supported system), work or modification by people other than HP employees or HP Authorized Representatives, or other causes beyond HP's control; or (iv) inability of products not manufactured by HP and non-compliant HP products in Customer's supported environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), or the inability of these products to properly exchange date data with any products covered by HP Support Services. Complete resolution of some problems may be beyond the control of HP and thus outside the scope of HP Support Services.
(d) Supported Software Versions: HP provides HP Support Services only for the current and immediately preceding versions of HP software, and only when the software is used with hardware that is included in HP-specified configurations. HP will support specified versions of selected non-HP software, but will not support such software any longer than the vendor supports it.
(e) Non-HP Products: HP is not liable for the performance or non-performance of third party vendors, their products, or their support services. HP's decision on how long to offer HP support on selected non-HP products is final.


7. Customer Responsibilities (the product covered by this Agreement and instructions on how to obtain HP Support Services are described on the HP confirmation of payment and/or the back of the physical HP Care Pack, which are incorporated herein by this reference):
(a) Customer or HP Authorized Representative is responsible for registering the hardware product to be supported under the HP Support Services within ten days of purchase of the HP Support Services, using the registration instructions within each package, email document, or as otherwise directed by HP. In the event a covered product changes location or the HP Support Services are transferred with the sale of a used hardware product, registration (or a proper adjustment to existing HP registration) is to occur within ten days of purchase from previous owner. HP IS NOT OBLIGATED TO PROVIDE HP SUPPORT SERVICES IF CUSTOMER OR HP AUTHORIZED REPRESENTATIVE DOES NOT REGISTER HARDWARE PRODUCT AS STATED HEREIN.
(b) Customer will make all reasonable efforts to support and cooperate with HP in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon HP’s request.
(c) Customer will ensure that HP Support Services personnel are provided with sufficient electrical power to perform necessary hardware maintenance and operating supplies used during normal operation.
(d) Customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the hardware products for reconstruction of lost, or altered files, data, or programs.
(e) Customer must notify HP if any hardware products serviced are being used in an environment that poses a potential health hazard to HP employees or subcontractors; HP may require Customer to maintain such products under HP supervision.
(f) Customer must ensure that an adult representative is present when HP is providing services at Customer's designated location or by telephone.
(g) If remote support is available, Customer will allow HP to keep system and network diagnostic program resident on the covered product and provide HP login access for the exclusive purpose of performing diagnostics.
(h) Customer acknowledges that Customer has no ownership interest in diagnostic software provided by HP and that HP will remove these diagnostic programs and any HP loaned modems or other equipment upon termination of this Agreement. When capable, the covered product must be configured to permit access to one voice-grade telephone line and one data-quality telephone line; both must have terminations located near the covered product. Upon HP's request, Customer will run HP-supplied diagnostic programs before having a hardware product serviced under this Agreement.
(i) Off-Site Support and Exchange Services: Customer is responsible for performing the following functions prior to return shipping a failed hardware product to HP: a) perform all steps for self-test and trouble-shooting specified in the operating manual for the product; b) provide, in writing, the model number, serial number, current failure symptoms, pertinent failure history and ship-to address (if applicable); and c) unless the product will be delivered and picked up in person by Customer, Customer is responsible for packaging the failed product carefully in the original or HP provided shipping container, or a shipping container that prevents the product from being damaged while in transit to HP.


8. On-Site Support for HP Network Connectivity Products: Configuration restoration assistance will be offered after repairing or replacing an HP hub, bridge, switch or router (or add-in HP module or transceiver). HP will work with the customer to restore the configuration of the serviced device if the valid pre-service configuration is immediately available. The valid configuration may be in the form of either an electronically saved file or a clear and complete printed documentation of all required device parameters. On-site support for HP Network Connectivity Products is a device-specific service and not intended for interconnection troubleshooting.


9. Maximum Use Limitations: Products operated in excess of an acceptable maximum usage rate or duty cycle (including as specified in the technical data sheet, operating manual, or service description) will be serviced at HP's standard service rates.


10. Transfer of Service: This Agreement may only be assigned in connection with sale of the covered product. Customer or HP Authorized Representative as assignor must inform HP when the covered product is sold. For assignment of this Agreement to be effective, assignment must be in writing, signed by the assignor and available for inspection by HP personnel. Assignment will not be valid if in breach of Australian, New Zealand or U.S. export regulations.


11. Term:
(a) For HP Support Services providing hardware support purchased during the product warranty period, this Agreement will begin on the date of initial purchase of the new hardware product to be supported or the date on which the HP Limited Warranty expires and will terminate either at the end of the specified number of years of service purchased, which is set out in the relevant HP Care Pack; or for hardware support services with page limits, terminate once the specified page limit (or page count) has been exceeded or at the end of the specified number of years of service purchased, whichever comes first. Page count is defined as the number of pages (printed or plain) that have passed through a printers print engine and recorded on the test page.
(b) For HP Support Services providing hardware support purchased after expiration of the warranty, this Agreement will begin on the purchase date of this Agreement and will terminate at the end of the specified number of years of service purchased.
(c) For HP Support Services providing network support or software support, this Agreement will begin on the purchase date of this Agreement and terminate twelve (12) months thereafter (thirty-six (36) months for comprehensive technical support) or, if applicable, after closure of the last covered incident, whichever is first.
(d) All orders will continue until terminated by either party under the provisions of this Agreement. This Agreement is not renewable; Customer may for some eligible products, purchase another Agreement upon expiration or termination of this Agreement. The cost of another Agreement will reflect the age of the product and service costs at time of purchase.


12. Termination: Customer may terminate this Agreement by notifying HP within thirty days of purchase to receive a full refund from the place of purchase. HP may terminate at any time after the effective date of this Agreement if Customer fails to perform or observe any condition of this Agreement with HP.


13. Governing Laws: Any disputes arising in connection with this Agreement will be governed by the laws of Victoria, Australia. The courts of Victoria, Australia shall have jurisdiction.


14. Entire Agreement: The terms and conditions of this Agreement (together with the HP Authorized Contract Management Partner Addendum for HP Authorized Representatives) constitute the entire understanding between the parties relating to the provision of HP Support Services described herein and will supersede any previous communication, representation or agreement whether oral or written. Customer's additional or different terms and conditions will not apply. Customer's acceptance of this Agreement is deemed to occur upon Customer's purchase of HP Support Services, or failure to give notice of termination to place of purchase within thirty days or HP's provision of HP Support Services. No change of any of the terms and conditions will be valid unless in writing signed by an authorized representative of each party.


15. Warranty Support (Australia)
HP PPS Australia Pty Ltd
Building F, Level 5, 1 Homebush Bay Drive,
Rhodes, NSW 2138, Australia

For warranty support, please contact HP on:
Commercial Desktops and Printers: 13 10 47
If dialing internationally: +61 2 8278-1039
For a full listing of HP support contacts, please refer to www.hp.com.au and select the ‘Connect with HP’ option.


HP Australia Store Price Match Policy

Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.


1. Price Match Terms

At the time of purchase, the HP Australia Store (http://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 13 23 47.


"Comparable PCs" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on http://hpshopping.com.au.


Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:


1. The applicable PC or printer you’d like to purchase from HPshopping.com.au, and
2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase.


The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.


2. Frequently Asked Questions

1. Does the product model number need to match exactly?
For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on http://hpshopping.com.au
For HP Printers, yes, the product model number need to match.


2. Do the specifications have to match exactly?
Yes.


3. Do I request a Price Match before or after I make a purchase?
Before you purchase.


4. When does this HP Australia Store Price Match Policy not apply?
This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).

This Price Match Policy applies to sales in Australia only.

The following items are excluded from this Price Match Policy:

  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Competitor clearance products or bulk purchase offers
  • Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?
Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.


6. What if I have a coupon or special discount for the retailer's site?
Price matching will apply to designated retailers' coupons or special discount offers.


7. Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.


8. What if the Competitor does not have the item in stock or has limited quantities of the product?
If the item is out of stock it is not eligible for price matching.


9. Does the HP Australia Store price match "free gift with purchase" offers?
No. The HP Australia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.


10. Does the HP Australia Store price match offers with financing?
The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.


11. Does the HP Australia Store match trade-in value and offers on trade-in products?
No. The HP Australia Store does not match trade-in value and offers on trade-in products.


12. What if I have a coupon or special discount for the HP Australia Store?
You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.


ORDER BY PHONE






















Email HP Australia Online Store Team


Call HP Australia Call center




HP Store – 14 Day Change of Mind Policy

Our Commitment


At the HP Store, we want you to be completely satisfied with your purchase.


You may return a product purchased from the HP Store (www.hp.com.au/store or www.hpshopping.com.au) for an exchange or refund provided that:


  • you notify us within 14 days of receiving your completed order;
  • we receive the product from you within 30 days of such notification; and
  • an Exception does not apply.

HP’s Change of Mind Policy is in addition to, and does not exclude, any rights and remedies that you may have under the Australian Consumer Law.


Exceptions


HP’s Change of Mind Policy does not apply:


  • to customised products that have been built to your specific requirements;
  • to consumable products (such as printer supplies) that have been opened;
  • to products that are not returned to HP in an as new condition;
  • to products returned to HP without all original packaging, media, documentation and accessories; or
  • where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items


Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.


In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.


Returning a Product


To return a product, please call HP on 13 23 47 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.


You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.


Before returning a product to HP, please remove any:


  • additional software and personal information; and
  • hardware components which you have installed yourself on the product after you received it;
  • personal CDs or DVDs you used to install drivers for any hardware products; and
  • passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.


If you have any further questions, please call HP on 13 23 47.


Version 1.0

(1) What are HP Certified Refurbished Products?


HP Certified Refurbished Products are products that have been returned to HP and subsequently undergone a refurbishment process prior to being re-offered for sale. HP Certified Refurbished Products undergo a rigorous quality refurbishment process designed to ensure that they perform to HP’s high standards.


HP Certified Refurbished Products may have some cosmetic blemishes that do not impact their performance or functionality.


(2) What should I expect when I purchase an HP Refurbished Product?


  • A fully functional unit with complete documentation
  • 1 year limited warranty
  • 14 day change of mind returns policy
  • Free shipping
  • Substantial savings

(3) Can I purchase a HP Care Pack with a Refurbished Product?


Yes, you can purchase HP Care Packs with HP Certified Refurbished Products. HP Care Packs provide enhanced service coverage including installation service, onsite support, same day or next business day support and accidental damage protection (coverage depends upon option selected).


HP Australia Store Price Match Policy


Our Price Match Policy includes the following Price Match Terms as well as the information provided in the Frequently Asked Questions section below.


1. Price Match Terms


At the time of purchase, the HP Australia Store (http://HPshopping.com.au) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 13 23 47.


"Comparable PCs" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on http://hpshopping.com.au.


Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:


  • 1. The applicable PC or printer you’d like to purchase from HPshopping.com.au, and

  • 2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase.


The HP Australia Store sales agent will review and verify the price match request with you on the phone, including determining whether the Competitor is a nationally recognised Australian online retailer, verifying whether the PC is a Comparable PC or whether the identical HP printer model number is sold on the HP Australia Store, and checking the lower price and the availability of the product on the HP Australia Store.


2. Frequently Asked Questions


1. Does the product model number need to match exactly?

For PCs, no, the product model number does not need to match; however the PC must be a "Comparable PC" as described in these terms: desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on http://hpshopping.com.au
For HP Printers, yes, the product model number need to match.


2. Do the specifications have to match exactly?

Yes.


3. Do I request a Price Match before or after I make a purchase?

Before you purchase.


4. When does this HP Australia Store Price Match Policy not apply?

This Price Match Policy is limited to one price match per item, per guest and only apply to prices offered by a Competitor (either by its website or in store).

This Price Match Policy applies to sales in Australia only.

The following items are excluded from this Price Match Policy:

  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Competitor clearance products or bulk purchase offers
  • Competitor price errors or member/club prices

5. Are shipping prices included in Price Match calculations?

Yes. HP offers free shipping on all orders above $50. Therefore any product presented for price match will require HP to add both the sale price plus the shipping costs to determine total value of the purchase.


6. What if I have a coupon or special discount for the retailer's site?

Price matching will apply to designated retailers' coupons or special discount offers.


7. Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, the HP Australia Store does not match competitors' service prices including, but not limited to, services such as delivery, installation and computer services such as Care Packs.


8. What if the Competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock it is not eligible for price matching.


9. Does the HP Australia Store price match "free gift with purchase" offers?

No. The HP Australia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free gift card with purchase.


10. Does the HP Australia Store price match offers with financing?

The HP Australia Store does not match financing offers. The HP Australia Store also does not price match a price that can only be received when using a nationally recognized online retailer's credit card. However, if you buy a product from the HP Australia Store and receive a price match, you are still able to apply for our low or no interest financing plans on your original purchase.


11. Does the HP Australia Store match trade-in value and offers on trade-in products?

No. The HP Australia Store does not match trade-in value and offers on trade-in products.


12. What if I have a coupon or special discount for the HP Australia Store?

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Australia Store, but not both.

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