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What about security?
HP Online Store is committed to ensuring the security of your information. We safeguard your information using the Secure Socket Layer (SSL) protocol, the most widely accepted Internet encryption standard, to provide you with the safest, most secure shopping experience possible. The SSL technology protects your private information by encrypting your sensitive information while it is transferred from your computer's server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you're entering or leaving a secure area.
What do you do with my personal information?
HP takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. Here's how HP Australia Online Store uses the information in your profile: - Address:
We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 5pm (Monday to Friday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received. - E-mail Address:
We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password). - Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case of a problem with your order.
Credit card numbers are used only for payment processing and fraud protection, and are not retained for other purposes.We will not, under any circumstances, share your personal information with any company outside of Hewlett-Packard, or third parties acting on our behalf, such as those involved in processing and shipping your order. Click here to learn more about the Hewlett-Packard Company online privacy policy.
What is the Wish List used for?
A wish list is used to save items you that you like or want to purchase at a later time. The wish list is perfect for a birthday or Christmas list to give your friends and family. The wish list does not hold inventory. If an item sells out, it will be removed from your wish list. To create a wish list you must be a registered HP customer.
What are "Clearance items" products?
All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more. There are no refurbished models available through the Clearance items.
What if the product I want isn't available on HP Australia Online Store?
Click here to find an HP reseller in your area.
Can I order by phone?
Yes, if you prefer to order over the phone, you can speak to one of our sales representatives at 1300-304-889 or +61 3 8877 5000. Our representatives are available Monday to Friday from 9 a.m. to 5:30 p.m., excluding public holidays.
How can I pay for my order?
We accept Visa, MasterCard and American Express credit cards (Australian credit card with Australian billing and shipping addresses only) for all orders. 
How long will an item remain in my cart?
Your cart will remain available to you for 30 days.
What happens if one of the products I ordered is out of stock?
We'll notify you if you order a product that is out of stock and offer you a substitute product similar in functionality and specifications to the product originally ordered. You'll be given the opportunity to accept or reject the substitute product and price. The price for this new product may differ from the price of the product you originally ordered. Clearance items are sold on a first-come, first-served basis. If you order an item from our Clearance items that we've run out of stock on, no substitution will be offered.
When will my order be processed?
Orders placed with the use of an Australian issued Credit Card may take up to 48 hours to be processed prior to shipping.
Will I get confirmation of my order?
Yes, once your order is placed you should receive a confirmation email within 24 hours.
Can I cancel or change my order?
Yes. Just give us a call at 132347 (select option 2) and one of our sales representatives will help with your request. In some cases, the changes requested may require us to cancel your original order and place a new order for you.
How do I check the status of my order?
Click on the Order Status link located on every page on HP Australia Online Store. You will need your order number and order date to check the status of your order.
When will I receive my order?
It will usually take between 10 to 14 business days to receive your order purchase after your order has been processed and payment is received and cleared.
Do you ship orders outside of Australia?
Currently, we do not ship to addresses outside of Australia.
What are your shipping rates?
Place your order via HP Australia Online Store or by phone, and enjoy free shipping!
All you need to know about “Fast Track”.
1) What is a Fast Track Delivery?
A Fast Track Delivery is a new service that HP has introduced in Australia. HP is committed in satisfying customer delivery requirements and the Fast Track Delivery option will cut down the delivery wait time significantly as the products are likely to be available for immediate shipment.
2) How long does it take for a Fast Track Delivery orders to arrive?
Deliveries to Metro areas in Sydney, Melbourne, Brisbane and ACT have an estimated delivery time of 4-5 business days from order confirmation.
*For all other locations estimated delivery times may vary.
3) Does a customer have to be home to sign for a Fast Track Delivery order?
We advise that either you or someone who can sign on your behalf be available for the delivery.
4) Can I use a PO Box for a Fast Track Delivery order?
No – all orders must be signed for a need to have a physical delivery address
5) Is Fast Track Delivery available for all products?
No - Fast Track Delivery is available only on selected products that are marked as “Available on Fast Track”
6) Can I purchase a Fast Track Delivery product and a Non Fast Track Delivery product in a same order?
No - Fast Track Delivery products need to be ordered separately from Non Fast Track Delivery products.
(ie – If you were to make a purchase on a notebook and a carry case for the notebook, and the notebook is a Fast Track Delivery product but the carry case is not, you would need to place 2 separate orders, 1 for the notebook & 1 for the carry case)
Is Fast Track Delivery Free?
Yes – The new Fast Track Delivery option is a Free of charge service for Australia.
* HP reserves the right to make changes to the FAST TRACK delivery charge, without liability or without prior written notice at any time at HP's sole discretion.
7) How can I track my orders in Fast Track Delivery?
You can call 13 23 47 (option 2) and provide your order number or you can check on the Online Store using your order number and date of purchase using this link
8) What I need to do if the product is not available in Fast Track Delivery?
If you do not find a product with the option for Fast Track Delivery, then the product is not a Fast Track Delivery option product. You need to exit the Fast Track Store by hitting the “Exit Affiliate Catalog” button on the top of the left sidebar OR you can contact our Call Center team at 1300 304 899 for assistance
9) Can I order Fast Track Delivery Products over the phone?
Yes – All purchase can be made via contacting our dedicated Call Center team at 1300 304 899 who are waiting to assist you.
How do I return my order?
All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.
I got my computer, but it doesn’t seem to be working. Anything you can do for me?
For help in identifying the problem and getting you up and running, please call the appropriate number listed below: - HP Technical Support: 13 10 47
I need a new power cord for my PC. Where can I find replacement parts?
Please call one of the numbers listed below to find replacement parts for your product(s): - HP Spare Parts for ALL Business and Consumer Laptops, Business Desktops, and Laserjet Printers, servers, Designjet Printers and Scanjets, please call 1300 301 099 or email spareparts@hp.com
- HP Spare Parts for ALL Consumer Desktops and Deskjet, Photosmart, Officejet Printers, please call 1 300 721 147
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