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Welcome to the HP Store for Store name

  • Customer Service
  • Order by phone: 1.877.231.4351
  • Printer Sale
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Customer Service - HP Shopping Canada

HP recommends Windows.

Customer Service

We want your shopping experience on the HP Store to be easy and enjoyable.

If you have questions or need further information, and can’t find the answers you need below, HP experts are ready to assist you.

Call 1-877-231-4351 to speak to an HP Shopping sales expert.

Get expert help while shopping the HP store

Need help while shopping the HP Store?

Our HP sales experts are available to support you 7 days a week.

Give them a call today to find the best HP product for you.

Sales Contact Center Hours of Operation*

Monday to Friday
9:00am - 12:00am Eastern Standard Time (5:00am - 9:00pm Pacific Standard Time)

Saturday and Sunday
10:00am -12:00am Eastern Standard Time (7:00am - 9:00pm Pacific Standard Time)

* Sales contact center hours exclude Holidays. For Customer Service inquiries, please contact us Monday to Friday, 9:00am to 5:00pm Eastern Standard Time.

Payment Options

Credit Cards

We accept Canadian VISA, MasterCard and American Express cards with no surcharges imposed by HP. Simply complete the credit card information when submitting your order online.

We only accept credit cards issued in Canada.

We do not accept any type of prepaid debit cards, gift cards or international credit cards.

We do not accept PayPal.

Call 1-877-231-4351 and an HP sales representative will be happy to assist you with your purchase.

Business Financing

For Small or Medium-sized businesses looking to acquire the latest HP technology to power their growth, we are pleased to offer the option of Business Financing. Our flexible lease options allow you to manage your cash flow while building the competitive advantage only HP solutions can deliver*.

  • Flexible lease repayment options to suit your business needs*
  • Lease terms ranging from 24 to 48 months

Contact one of our sales representatives at 1-877-231-4351 to apply for a lease. There is no application fee or obligation.

* Leasing is arranged by HP Financial Services Canada Corporation to qualified business customers only. All leases require 2 payments in advance (first and last). Lease price is based on a 48-month lease. Financing is based on online store price and is subject to availability, credit approval and execution of standard finance documentation. Other restrictions may apply. Offer void where prohibited. Lease at least $1,000 of HP equipment to qualify for this offer. Fair market value buyout at expiry of lease where applicable. Lease terms subject to change without notice.

Prices, Taxes & Fees

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices are exclusive of, and Customer shall pay, all taxes, duties, levies or fees, or other similar charges imposed on HP or on the Customer by any taxing authority (other than taxes imposed on HP's income) related to Customer's order.

If you feel your order should be tax exempt you must provide a valid tax exempt certificate — other than a resale certificate — at the time you place the order. HP Shopping sales are intended for personal use and not for resale so we do not accept resale certificates.

Notify HP Shopping promptly should you believe your order has a pricing error.

HP Shopping reserves the right to change prices at any time. Should we lower the price of the product you purchased, you may call 1.877.231.4351 within 21 days of delivery date to request a credit for the difference between the price you paid and the current HP Shopping selling price. This excludes mail-in rebates, which are not part of this price protection.

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Personal Use

Products and support acquired by Customer under these terms are solely for customer's personal use and not for immediate resale or sub-licensing.

Shipping & Delivery

At HP Shopping Canada we know that fast, reliable shipment of your merchandise is important to you. We ship many orders the same business day. Orders placed weekdays after 5 p.m. Eastern time (2 p.m. Pacific time), weekends, holidays and orders containing certain large products ship the next business day.

For your protection, a signature is required for most deliveries. We do not allow address changes after an order has been accepted. You may not export any products purchased from HP Shopping Canada.

You will receive an e-mail from hpshopping.ca to confirm your order has been placed.

For order status please click here.

You will receive a second email after your order has been shipped with a Purolator tracking number.

If you have a Purolator tracking number please click here.

HP Canada - Shipping and handling rates

Your Merchandise Total (excluding support packs) Standard
Less than $75.00 $5.99
$75.01 - $150.00 $12.99
$150.01 - $250.00 $16.99
$250.01 - $4000.00 $9.99
$4000.00 - $6000.00 $169.99
More than $6000.01 $249.99


Legalities

  • HP is not responsible for delays caused by events beyond its control.
  • Delivery to some locations, including northern territories, requires additional time or is not available.
  • Items cannot be shipped to P.O. boxes. A street address is required.
  • HP Canada can ship only to addresses within Canada.


Free Shipping on Ink, Toner and Paper

Shipping in Canada is Free when you order Original HP Ink, Toner or Paper direct from HP Shopping.

Please note the following terms and exclusions:

  • If your order contains one or more products that are not Original HP Ink, Toner or Paper, shipping charges will be applied for those item(s).
  • Orders weighing over 68kg (150lbs) of Original HP Ink, Toner or Paper and orders shipping to remote geographic locations are excluded from this offer and extra shipping fees will apply. If extra shipping fees are required for your order, we will contact you to confirm whether you would like to pay the additional shipping fees or if you would like cancel your order.
  • The HP Shopping Canada store reserves the right to discontinue or modify this offer at any time.
  • Valid on purchases made at the HP Shopping Canada store only.

Free, Next Business Day Delivery of Ink & Toner in the GTA

Order Ink or Toner today, get it delivered tomorrow (subject to terms noted below).

HP is pleased to offer Free, Next Business Day delivery of Ink and Toner to customers in the Greater Toronto area. Place your Original HP Ink and Toner order by 1:00pm Eastern (10:00am Pacific) and we will deliver it the next business day (excluding holidays).

The following are the list of cities in the Greater Toronto area where HP Shopping offers Free Next Day delivery of Ink and Toner:

Next Day Delivery Zone:
Ajax Kitchener Pickering
Aurora Markham Richmond Hill
Brampton Milton Toronto
Burlington Caledon Mississauga
Guelph Newmarket Vaughan
Halton Hills Oakville Waterloo
Hamilton Oshawa Whitby

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP Shopping Canada’s control, such as, but not limited to, payment processing and weather conditions.

Free, Next Business Day delivery is not available for:

  • Out of stock items
  • Pre-order items
  • Orders weighing over 68kg (150lbs)

Free, Next Business Day Delivery of Ink & Toner in the GTA

Order Ink or Toner today, get it delivered tomorrow (subject to terms noted below).

HP is pleased to offer Free, Next Business Day delivery of Ink and Toner to customers in the Greater Toronto area. Place your Original HP Ink and Toner order by 1:00pm Eastern (10:00am Pacific) and we will deliver it the next business day (excluding holidays).

The following are the list of cities in the Greater Toronto area where HP Shopping offers Free Next Day delivery of Ink and Toner:

Next Day Delivery Zone:
Ajax Kitchener Pickering
Aurora Markham Richmond Hill
Brampton Milton Toronto
Burlington Caledon Mississauga
Guelph Newmarket Vaughan
Halton Hills Oakville Waterloo
Hamilton Oshawa Whitby

Exceptions

Please note that shipment of your order may be delayed due to factors beyond HP Shopping Canada’s control, such as, but not limited to, payment processing and weather conditions.

Free, Next Business Day delivery is not available for:

  • Out of stock items
  • Pre-order items
  • Orders weighing over 68kg (150lbs)

Returns & Refunds

Return Period

As a valued customer, HP wants you to feel secure in the knowledge that your online purchase is protected. If you are not 100% satisfied, you can simply return the product within 30 days of the purchase date for a full refund. Some conditions apply. See below for details.

We encourage you to try out your products right away so that if there is a problem, you can return them before the returns deadline.  We accept returns and exchanges for up to 30 days after delivery except on software.  After the 30 day period you can get support for any product issues from HP Technical Support

Clearance Items

Clearance items have a 10 day return policy.

Software

Software is excluded from the 30 day return policy. Returns are not accepted.

Before you return or exchange your HP or Compaq product

HP Technical Support provides easy access to expert advice on all your HP and Compaq products. We offer extensive service and support around the clock, in English or French

We reserve the right to verify that you called Technical Support before we exchange a product.

FREE RETURNS during Back-to-School

To make sure you are completely satisfied with your HP Shopping Back-to-School purchases, return shipping is FREE for all purchases made between August 11, 2014 and September 28, 2014. Just follow the steps outlined in the ‘To process a return or exchange’ section below to complete your return. All other standard return policies otherwise apply.

To process a return or exchange

We can only accept returns on orders placed with www.hpshopping.ca store by phone or online. We can't accept returns or exchanges for items from the Parts Store, HP Technical Support, HP Shopping USA, HP Retailers, or repairs.

To return or exchange an item, you must first get a notice of return authorization number (NOR) by calling us at (877) 231-4351 option 3.

  1. Check your e-mail for the return instructions and print it within 10 days.
  2. Replace the product in its original packaging and include all items that were originally in the box.
  3. Remove (or cover) any original shipping labels and affix the new label.
  4. Follow the instructions on the email to proceed with the return

Note: You must return the product within 10 calendar days of the issuance of the NOR.
If you don't follow this process, your credit or exchange may be delayed, and you'll assume risk of loss and payment of return shipping charges. Do not refuse delivery or return the product without calling us.

For exchanges, we must receive your returned product before we will ship the new item.

Refunds

Credit for returns is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take 5-to-10 business days to process your credit and have it reflected on your card.

Taxes (if applicable) and original shipping and handling charges are refunded with returns.

We can only issue refunds to the same credit card that was used in your original purchase. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.

If you’re returning parts of an HP promotional offer or bundle, we will subtract the full price of the item(s) being returned from the total price paid and, if you paid more than such a resulting amount, HP will refund the over-payment to you.

If you financed your purchase, refunds will not include any interest due on the loan or any of the non-refundable amounts described above, and you will remain responsible for the performance of your financing agreement.

Exchanges

Replacement items for exchanges are shipped once we confirm receipt of the merchandise.

Order Status

You will receive an e-mail from hpshopping.ca to confirm your order has been placed.

For order status please click here.

You will receive a second email after your order has been shipped with a Purolator tracking number.

If you have a Purolator tracking number please click here.

Security

HP Canada provides a secure and private shopping experience. We safeguard your information using industry standard SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information.

Any personal information you provide to HP during your visit to the online store is managed by HP and held in the strictest of confidence. We don't give or sell any of this information to outside organizations. For additional information, please see the HP Canada privacy statement.

If you have any concerns or feel more comfortable ordering by telephone, please call us toll-free at 1-877-231-4351.

Terms and conditions of sale

  1. Application of terms and conditions of sale
  2. Quotes, orders and payment terms
  3. Product availability
  4. Prices, shipping and handling charges, recycling fees and applicable taxes
  5. Products
  6. Title and risk of loss or damage; delivery
  7. Return policies
  8. Exchanges
  9. Limited warranty on HP products
  10. Software license and warranty
  11. Third-party products
  12. Limitation of liability
  13. Governing law and jurisdiction
  14. Export control
  15. Not for resale

APPLICATION OF TERMS AND CONDITONS OF SALE

The following terms and conditions shall govern the sale by Hewlett-Packard (Canada) Co ("HP" or "Seller") of orders for computer systems and/or related products and/or standard services (hereinafter "Product") sold to Customers located in Canada, unless Customer has signed a separate formal purchase agreement with HP. Certain additional terms may accompany the Product and shall apply.

By using hp.ca to make on-line purchases the Products, as defined herein, Customer agrees to be bound by and accepts these Terms and Conditions of Sale (referred to throughout as “Terms and Conditions”).

HP reserves the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at HP's sole discretion.

“Customer” means any person ordering products from HP’s hpshopping.ca store for their own personal use and not for resale, either on-line or over the telephone, and who has not entered into a separate formal purchase agreement with HP.

“HP Products” means any hardware, software or services supplied by HP that is branded with the HP or Compaq trademark sold through the hpshopping.ca site.
"Third Party Products” refers to hardware, products or software supplied by HP under the brand name of a third party sold through the hpshopping.ca site.

“Products” means collectively both HP and Third Party Products sold through the hpshopping.ca.

QUOTES; ORDERS; PAYMENT TERMS

Subject to the terms contained in this section, any quotation provided by HP will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours.

Although HP strives to provide accurate product and pricing information, errors or misprints may occur. HP cannot confirm the price of a Product until after you order the Product. Notwithstanding anything contained in this section 2, in the event that a Product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, HP shall have the right, at our sole discretion, to refuse or cancel any orders, or part of an order placed or subsequently processed by HP for that Product and terminate the purchase agreement without further liability. In the event that a Product is priced in error or a Product information error occurs, HP may, at our sole discretion, contact you for instructions, cancel your order and notify you of such cancellation, terminate the purchase agreement and/or correct the error on our web site.

Payment shall be made by credit card or some other pre-arranged method of payment acceptable to HP. Where payment is made by credit card, such payment is subject to the approval of the financial institution issuing the credit card and HP shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason.

If Customer has requested and been approved for consumer financing, such financing will be provided through a third party financing service provider and Customer will be subject to the terms and conditions of such financing service provider.

For the installation of in-home Products, such as televisions, HP may refer customer to an independent third party service provider to perform such installation. Any referral provided by HP is not an endorsement or guaranty of the service provider’s services. Customer will be subject to and bound by the service provider’s own terms and conditions.

PRODUCT AVAILABILITY

Product availability may be limited. Products ordered may not be available for immediate delivery. HP reserves the right, without liability or prior notice, to revise or cease to make available any or all Products. If there are any revisions to or cessation of Products, HP may, with Customer’s consent, ship Products which have similar functionality and specifications to the Products originally ordered. Customer will be given the opportunity to either reject or accept the substitute Product and price for the substitute Product which may differ from the price of the original Product. Product substitutions will not be available for Factory Outlet or refurbished product purchases.

PRICES, SHIPPING AND HANDLING CHARGES, RECYCLING FEES AND APPLICABLE TAXES

HP will only ship to Canadian locations: Products shipped may not be re-routed by customer. Prices quoted do not include charges for shipping and handling, electronic waste recycling fees to be remitted by HP under any provincial electronic waste recycling program and applicable federal and provincial taxes. Separate charges for shipping and handling, and electronic waste recycling fees, if applicable will be shown separately on the invoice.

Customer is responsible for all sales, use, goods and services, harmonized sales, and other taxes associated with the order. Unless Customer provides HP with a valid and correct tax exemption certificate applicable to the product ship-to location prior to HP’s acceptance of the order, the customer is responsible for sales and other taxes associated with the order, however designated, except taxes on HP’s net income. If applicable, a separate charge for taxes will be shown on HP’s invoice.

Please Note: As of 11/02/12 an environmental recycling fee will appear temporarily on Quebec orders but you will not be charged the fee on your invoice.

PRODUCTS

HP's policy is one of on-going product update and revision. HP may revise and discontinue Products shown on our website at any time. HP will ship Products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible.

TITLE AND RISK OF LOSS OR DAMAGE; DELIVERY

Title in the Product and risk of loss shall pass to Customer and acceptance will occur upon delivery to the “ship to” address or, if special shipping arrangements are agreed to, upon delivery to Customer’s carrier or designee.

HP may deliver the Products ordered in installments. Any delivery or shipment dates given by HP are estimates only and HP is not liable for any loss, damage, cost or expense for any failure to deliver in accordance with the given delivery or shipment date.

RETURN POLICIES

You may be able to return your HP Product for a replacement or refund if you strictly adhere to all of the terms and conditions below:

  • Subject to the terms and conditions herein, except for software. Products may be returned within thirty (30) calendar days of your invoice date, except Products purchased from the Clearance Centre or refurbished product area of hpshopping.hp.ca in which case the Product may be returned within ten (10) calendar days of your invoice date.
  • All eligible returns require prior authorization by HP. Customer must call HP at 1-877-231-4351 to first get authorization to return (RMA), and Customer must then return the Product within 10 calendar days of being issued the RMA.
  • All items must be in "as new" condition, in original packaging, and with all warranty cards, manuals, and accessories. HP reserves the right to inspect returns.
  • In order to receive a full refund of your purchase price, all components sold together as part of a HP promotional offer ("bundle") must be returned at the same time. If you choose to return only part of the bundle, HP will subtract the list price of the component(s) being returned from the total list price of the bundle and, if you paid more than such resulting amount, HP will refund the over-payment to you.
  • Product must be returned with all shipping and insurance charges pre-paid. Customer will not be reimbursed for such charges, except where Product is being returned because it is deemed defective by HP.
  • Refunds on purchases made with a credit card will only be credited to the same card.
  • After receipt and inspection of the Product returned in compliance with all of the above terms, a credit will be issued.
  • If you financed your purchase through HP's third party financing service provider, refunds will not include any interest due on the loan or any of the non-refundable amounts described above and you will remain responsible for the performance of the obligations contained in your financing agreement.

EXCHANGES

From time to time, HP may, in its sole discretion, exchange Products or portions of a Product. Any exchanges will be made in accordance with HP's exchange policies in effect on the date of the exchange.

LIMITED WARRANTY ON HP PRODUCTS

HP’s Limited Warranty statement is available for you to read prior to purchase at hp.ca. It will also be included with each HP Product shipped to Customer. HP reserves the right to modify its warranty statement at any time, in its sole discretion. Warranty is only valid upon HP's receipt of payment in full for the HP Product to be warranted.

EXCEPT AS PROVIDED IN THE LIMITED WARRANTY STATEMENT, HP MAKES NO OTHER WARRANTIES OR CONDITIONS AND THE WARRANTY STATEMENT IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THE PRODUCT’S LIMITED WARRANTY STATEMENT. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.

TO THE EXTENT ALLOWED BY LOCAL LAW, HP'S LIABILITY FOR HP HARDWARE WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT. HP'S LIABILITY FOR HP SERVICE WARRANTY CLAIMS IS LIMITED TO REMEDYING THE NON-CONFORMING SERVICE AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT.

SOFTWARE LICENSE AND WARRANTY

Title to any software installed with the HP Products shall remain with the applicable licensor(s). All software is subject to the applicable license agreement which is included with the Product(s). Customer shall be bound by the license agreement once the software is opened, the package is opened or its seal is broken. Warranty for any software shall be in accordance with the license agreement. HP DOES NOT WARRANT ANY SOFTWARE UNDER THIS AGREEMENT.

THIRD PARTY PRODUCTS

Third Party Products carry different warranty policies than HP Products. Any warranty and technical support provided on a Third Party Product is provided by the original manufacturer, not by HP. The warranties and technical support may vary from product to product.

EXCLUSION AND LIMITATION OF LIABILITY

FOR ANY BREACH OF THESE TERMS AND CONDITIONS, HP'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF THE PRODUCTS ORDERED BY CUSTOMER.

IN NO EVENT WILL HP BE LIABLE TO CUSTOMER FOR CONSEQUENTIAL, INCIDENTIAL, SPECIAL DAMAGES OR ECONOMIC LOSS (INCLUDING BUT NOT LIMITED TO LOSS OF DATA, EXPENDITURES, INVESTMENTS, COMMITMENTS OR LOST PROFITS) ARISING FROM ANY CLAIM OR ACTION, INCIDENTAL OR COLLATERAL TO, OR DIRECTLY OR INDIRECTLY RELATED TO THE PURCHASE OF THE PRODUCTS HEREUNDER, WHETHER SUCH CLAIM IS BASED IN CONTRACT, STATUTE, TORT, IMPLIED DUTIES OR OBLIGATIONS OR OTHER LEGAL THEORY.

HP SHALL NOT BE LIABLE IF IT IS UNABLE TO PERFORM ANY OF ITS OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE, DIRECTLY OR INDIRECTLY, TO MATTERS BEYOND THE CONTROL OF HP INCLUDING, BUT NOT LIMITED TO, THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY LABOUR DISPUTE OR ACT OF GOD.

For the purposes of this Section 12, "HP" includes its employees, subcontractors, and suppliers.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein without regard to principles of conflict of law. Without limiting the foregoing, Customer and HP irrevocably and unconditionally: (a) agree that any suit, action, or other legal proceeding arising out of or relating to these Terms and Conditions or any transaction hereunder must be brought in the Ontario Superior Court of Justice, in the city of Toronto, (b) consents to the exclusive jurisdiction of such court in any such suit, action or proceeding ; (c) waives any objection to the laying of the venue of any such suit, action or proceeding in any such courts; and (d) waives any right that it may have to assert the defence of forum non-conveniens in any such suit, action or proceeding.

EXPORT CONTROL

By accepting this agreement you confirm that you are not located in (or a national resident of) any country under Canadian or U.S. Economic embargo or sanction, not identified on any U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern or Canadian equivalent, on the US State Department Debarred Parties List or Treasury Department Designated Nationals exclusion list or any Canadian equivalent, and not directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 CRF 744) and hardware, software, technology, or services may not be exported, re-exported, transferred or downloaded to any such entity.

NOT FOR RESALE

Customer agrees and represents that it is buying for its own internal use within Canada and not for resale.

Frequently Asked Questions

  1. What about security?
  2. What happens to my personal information?
  3. What are "Clearance items" products?
  4. What if the product I want isn't available on hpshopping.ca?
  5. Can I order by phone?
  6. How can I pay for my order?
  7. How long will an item remain in my cart?
  8. How long is a quote valid?
  9. What happens if one of the products I ordered is out of stock?
  10. Will I get confirmation of my order?
  11. Can I cancel or change my order?
  12. How do I check the status of my order?
  13. When will I receive my order?
  14. How do I use an e-coupon?
  15. What if my e-coupon doesn't work?
  16. Can I use an e-coupon if I place an order by phone?
  17. How do I return my order?
  18. I got my computer, but it doesn’t seem to be working. Anything you can do for me?
  19. I need a new power cord for my PC. Where can I find replacement parts?
 

What about security?

HP is committed to ensuring the security of your information. HPshopping.ca safeguards your information using the Secure Socket Layer (SSL) protocol, the most widely accepted Internet encryption standard. This system protects your private information while it is transferred from your computer's server to ours.

As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you're entering or leaving a secure area.

 

What do you do with my personal information?

HP is committed to respecting and protecting your privacy. Here's how hpshopping.ca uses the information in your profile:

Address:
We use your address to send you the products you ordered.

E-mail Address:
We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password)

Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection, and are not retained for other purposes.

We will not, under any circumstances, share your personal information with any company outside of Hewlett-Packard, or third parties acting on our behalf, such as those involved in processing and shipping your order. Click here to learn more about the Hewlett-Packard Company online privacy policy.

 

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.

There are no refurbished models available through the Clearance items.

 

What if the product I want isn't available on hpshopping.ca?

Click here to find an HP reseller in your area.

 

Can I order by phone?

Yes, if you prefer to order over the phone, you can speak to one of our sales associates at 1-877-231-4351. Our associates are available Monday to Friday from 8 a.m. to 8:00 p.m., excluding holidays.

 

How can I pay for my order?

We accept Visa, MasterCard and American Express credit cards (Canadian credit card with Canadian billing and shipping addresses only).

 

How long will an item remain in my cart?

Your cart will remain available to you for 30 days.

The list of items in your Cart does not reflect an actual order. They are items that have been added to your Cart. Until an order is submitted and an order number is assigned, prices and availability are subject to change.

 

How long is a quote valid?

Any quotation provided by HP will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours subject to product availability.

 

What happens if one of the products I ordered is out of stock?

We'll notify you if you order a product that is out of stock and offer you a substitute product similar in functionality and specifications to the product originally ordered. You'll be given the opportunity to accept or reject the substitute product and price. The price for this new product may differ from the price of the product you originally ordered.

Clearance items are sold on a first-come, first-served basis. If you order an item from our Clearance items that we've run out of stock on, no substitution will be offered.

 

Will I get confirmation of my order?

Yes, you will receive an e-mail from hpshopping.ca to confirm your order.

 

Can I cancel or change my order?

Yes. Just give us a call at 1-877-231-4351 and one of our sales associates will help with your request. In some cases, the changes requested may require us to cancel your original order and place a new order for you.

 

How do I check the status of my order?

Click on the Order Status link located on every page on hpshopping.ca. You will need your order number and order date to check the status of your order.

 

When will I receive my order?

We ship many orders the same business day. Orders placed weekdays after 5 p.m. Eastern time (2 p.m. Pacific time), weekends, holidays and orders containing certain large products ship the next business day. Most orders will be received within 3-5 business days. Deliveries to some areas, including northern territories, may require additional time. Once your order has shipped you will be provided a tracking number via email and you will be able to use this number to track the shipment status of your order.

 

How do I use an e-coupon?

To redeem e-coupons, simply add the product you wish to order in your shopping cart and enter the e-coupon code under the E-coupons section.You must click 'Apply' to have your e-coupon validated before proceeding to the check out page. Click here to learn more

 

What if my e-coupon doesn't work?

If your e-coupon code is rejected, there may be several reasons:

  • You have entered the e-coupon code incorrectly. Please check the code and re-enter.
  • You're trying to apply a discount to a product not included in the e-coupon offer.
  • Your e-coupon has expired.
  • Your coupon requires a minimum purchase which has not been met.

If our site doesn't accept your e-coupon, and you believe you have a valid coupon, please contact us at 1-877-231-4351 for assistance.

 

Can I use an e-coupon if I place an order by phone?

Yes, hpshopping.ca e-coupons are valid for purchases made online or by phone. You'll need to provide your e-coupon code to the sales associate before your order is submitted in order to receive your discount.

 

How do I return my order?

You can return most purchases made online at hpshopping.ca within 30 calendar days (10 calendar days for Clearance items and refurbished products) of your invoice date. Software cannot be returned of your invoice date. Click here for full details on our returns policy.

 

I got my computer, but it doesn’t seem to be working. Anything you can do for me?

For help in identifying the problem and getting you up and running, please call the appropriate number listed below:

  • HP Technical Support: 1-800-474-6836
  • Compaq Technical Support: 1-800-652-6672
 

I need a new power cord for my PC. Where can I find replacement parts?

Please call one of the numbers listed below to find replacement parts for your product(s):

  • HP Spare Parts: 1-800-227-8164