Orders and Delivery Information
1 ) How do I check the status of my orders?
You may check the status of your order at any time 24 hours x 7 days a week). Go into the Store and click on the "Check Order Status". You are required to enter your Order No. and email address to check on your order.
2) When will I expect delivery of my purchase?
Our standard delivery term is 14 working days upon clearance of your payment (NEW schedule). However, due to a market wide shortage of certain microprocessors or limited stocks, we may not be able to deliver your order within 14 working days. Please call our HP Contact Centre 800-93-8833(or at 0800-118 if calling from Macau) for an indication of the delivery time.
3) How long does the "Save Quote" hold my quotation? What can I do if the quote has expired?
Your quote saved in the "Save Quote" is kept for 3 working days. Upon expiration, you may either contact the HP Contact Centre at 800-93-8833(or at 0800-118 if calling from Macau) , or re-submit your order online.
Payment information
1) How do I pay? What are the methods of payment?
Currently we accept:
i) Bank In for payment. Please bank in to:
Account Name: Hewlett-Packard HK SAR Ltd
Bank Name: HSBC
Account Number: 502-492275-292
Please fax the pay-in slip with your order number to hp Contact Center
Fax No: 2583-1815
ii) Credit Cards (Visa and Mastercard) - full payment and
2) What are my credit card options?
Currently we accept MasterCard and Visa. We do not accept debit cards.
3) How safe are my credit card transactions?
HP works hard to ensure that every credit card transaction occurs within a secure environment. All your ordering data as well as your personal data is encrypted by SSL. HP does not retain your credit card information after your order is completed. By requesting that you fill in your credit card details with each purchase, you can rest assured that your credit card information will be kept confidential. In fact, our encryption process makes ordering online even safer than offline ordering. The HP Store is also VeriSign certified.
4) How do I cancel my order?
Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee , cancellation penalty (20% of order amount) will be entitled after credit clear. To cancel an order, call our HP Contact Centre 800-93-8833(or at 0800-118 if calling from Macau).
Registration
1) What is the purpose of the Register/Sign-in?
The Register/Sign-in recognises a regular customer. If you have provided your Bill To and Ship To details, it also speeds up the Checkout process by automatically populating the details for you. Another advantage is that, if you choose to, you can receive information on HP's special deals and announcements.
Site Security and Privacy
1) Is the hp Store secure?
HP is dedicated to providing you with a secure and private shopping experience. We safeguard your information using standard SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information. The HP Store is also VeriSign certified.
2) How does hp treat my personal information?
Any personal information you provide to hp during your visit to the online store is managed by HP and held in the strictest of confidence. We do not give or sell any of this information to outside organisations. If you have further security concerns or feel more comfortable ordering by phone, please call us at 800-93-8833(or at 0800-118 if calling from Macau). See HP's Privacy Statement for more details http://welcome.hp.com/country/hk/eng/privacy.htm
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