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Shopping With HP Store

Terms and conditions

Need help before you buy?

After purchase

Ordering from HP Malaysia Online Store

One of the advantages of ordering from the HP Malaysia Online Store is that we deliver free of charge on all orders. No minimum order required.

If your order is in stock and available we will aim to dispatch it on the same working day if the order is made before 11am and on the next business day if the order is made after 11am (subject to successful payment clearance).

Ways to pay

PayPal
We accept PayPal. PayPal is secure, fast and provides you the most convenient payment option there is.
Buy now with PayPal

Credit Cards
We accept VISA and MasterCard cards only. Simply complete the credit card information when submitting your order. We do not accept debit cards.

0% INTEREST FREE Installment Payment Plan

  1. Which card can be used under 0% INTEREST FREE Installment Payment Plan?
    0% interest free installment plan up to 24 months is available through Maybank and Citibank credit cards (applicable only to Visa and Master).
  2. Any minimum purchase required?
    Yes. To apply for an installment plan, a minimum purchase of RM1,000 is required.
  3. Is deposit required?
    No deposit is required. However, please ensure credit balance is sufficient for the purchase price.
  4. Can I change from 0% INTEREST FREE Installment Payment Plan to one time payment after I've submitted the order?
    No.
  5. Will there be any penalty if I decide to pay off the plan earlier or cancel the plan before the term?
    Penalties and charges imposed differ from bank to bank. Please check with your bank for more information.
  6. How are my monthly payments made?
    Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Installment Payment Plan.
  7. Is there any late payment charge?
    Yes, based on your bank rates/charges. Please check with your bank for more information.

For any other Terms and Conditions pertaining to the 0% INTEREST FREE Installment Payment Plan, please refer to your bank.

How to Apply for 0% INTEREST FREE Installment Payment Plan
Just follow the steps below:

Step 1:
After selecting your own HP Personal Computing, click Add to Cart and continue to the Checkout Page.

Step 2:
Under the payment option, click on Credit Card Installment.


Step 3:
Then under Payment Detail, you will then see Installments options, select the corresponding bank and plan. (Applicable only to Visa and Master).

Direct Deposit
Proceed to the nearest HSBC Bank branch to make payment through either a direct cash/ cheque deposit. Complete Bank Deposit/Payment slip accurately quoting the following information in the respective sections on the slip:

Or

You may transfer the amount into HP's account through your own internet banking facilities using the following details:

  • Reference No.: Your order ID
  • Bank Name: HSBC Bank Malaysia Berhad
  • Account Name: HP PPS Sales Sdn. Bhd.
  • Account No.: 105717805103

Upon successful payments, you must send a copy of the scanned payment slip/ remittance slip to support@hpadmin.zendesk.com.

HP will process your order and ship your equipment immediately, pending availability, upon clearance of payment. You may check the status of your order with your Order ID number. To do so, visit HP Malaysia eStore Services, click on “Order status" on the right navigation bar and enter your Order ID in the given field.

Other Payment Methods
For payment via purchase order, please get in touch with our call center. Call 1300 304 889 and an HP sales representative will assist you with your purchase.

Important Delivery Information

The delivery of your newly purchased HP Products will take place between Monday to Saturday within normal business hours (except Sundays and public holidays).Our carrier will contact you via phone call to agree on the best time to deliver your item(s).
Your order will be shipped once processed and confirmed by our system. A confirmation e-mail will be sent to you with your order details.


Delivery time Delivery fee Delivery locations
Next day delivery
(1 work day)
FREE. Kangar, Alor Setar, George Town, Kota Bahru, Kuala Terengganu, Ipoh, Shah Alam, Kuantan, Kuala Lumpur, Putrajaya, Seremban, Malacca City, Johor Bharu, Labuan, Kota Kinabalu, Kuching, Cyberjaya, Petaling Jaya
1 to 2 days FREE. Selangor/Shah Alam, Pahang/Kuantan, Kuala Lumpur, Putrajaya
2 to 3 days FREE. Perlis/Kangar, Kedah/Alor Setar, Pinang/George Town, Kelantan/Kota Bharu, Terengganu, Pahang/Kuantan, Perak/IpohPehang/Kuantan/Cameron Islands/Genting Highlands, Negeri Sembilan/seremban, Melaka, Johor/Johor Bharu
6 to 10 days FREE. Labuan, Sabah/Kota Kinabalu, Sarawak/Kutching
Delivery for CTO Depends on availability of configuration items

If you have any questions or need further information, please call us at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).

Delivery date information:

Shipping estimates on the store-front give an indication of when the item will be dispatched from our warehouse for delivery.
• For example, items that show 'Estimated shipping date: Next working day' are estimated to be dispatched for delivery from our warehouse on the next working day after security and payment checks are completed.
For products which are not immediately available from stock, an approximate shipping date is shown alongside product description.

How to track your order:

You can use the order status tab and key in your Date of purchase and Web order number that will be in the confirmation email that you recieve post the placing of your order.

Alternatively, you can contact HP toll free 1800-88-6998, choose option 2.

Need to change your order?

If you need to make a change to your order, please call at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).

Cancellations and returns

Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889 during business hours.

All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.

What happens if you received a defective item?
For help in identifying the problem and getting you up and running, please call the appropriate number listed below:
HP Technical Support (Service center) : 1800 88 8588

To the top

HP terms and conditions of online and phone sales (“Terms”) by HP PPS Sales Sdn. Bhd. (Company No. 1129628 X).

Scope

ATTENTION: Please read these Terms carefully as they apply to orders submitted by you to HP either online or over the phone for products and services available in the HP store website or call centre (“HP Store”). By ordering online or over the phone you confirm that you agree to these Terms governing such purchases.


Prices and Delivery Charges

Prices, delivery charges and payment will be as specified in the HP Store, as determined when ordering online or over the phone. If applicable, HP will list delivery charges as a separate line item on its invoices. Prices will include the applicable goods and services taxes as at the date that the order is accepted by HP and the sale has been processed and concluded.


HP reserves the right to change prices published on the HP Store at any time including, in respect of an order, at any time prior to acceptance of that order by HP.


HP reserves the right to correct the price at any time prior to delivery where there has been a typographical or other error in the price. HP will notify you of the corrected price. You may choose to pay the corrected price, however if you do not choose to pay the corrected price, then HP will have the right to cancel your order without further obligation to you (other than to issue an appropriate refund or credit to your account, as may be applicable, if you have already paid).


Prices for bundled items displayed are rounded to the nearest dollar.


For configured systems, the options and/or accessories configured will be delivered together with the configured system. Any option and/or accessories published with separate price will be delivered in a separate box.


Prices quoted do not include installation. If you need assistance in installation, you may be able to purchase an installation and set-up service at the time of purchasing the product or you can go to an HP authorized reseller for help.


Orders

All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.


You will specify a delivery address within Malaysia, unless otherwise agreed.


HP products purchased within Malaysia will only be shipped or delivered within Malaysia. You may not export or resell out of Malaysia any products purchased at the HP Store.


Order Cancellation

HP reserves the right to cancel any accepted order prior to delivery at HP's discretion in the event of any pricing error or any material error in connection with your order or other conditions published in the HP Store relevant for your order, or if any further verification of your credit conditions or records so warrants. For the avoidance of doubt, HP will not be responsible for any pricing error or any material error as described above. If you have already made payment and your order is cancelled, HP will  issue an appropriate refund or credit to your account, as may be applicable.


Once you have submitted your order, it is final and binding upon you. Without prejudice to the above, in the event that you request a cancellation of your order or return of your product prior to delivery, HP will consider your request but will have the absolute discretion to decide whether to allow the same. HP’s decision will be final and no appeals will be entertained. In the event that HP decides to allow your cancellation of the order or return of your product, HP has the right to charge you a cancellation fee of fifteen percent (15%) of the value of the order.


Payment

Payment for products is due prior to delivery of the product. Payment for services is due prior to return of the serviced goods to you. Payment for services is due upon receipt of invoice. In any event you must make your payment in a form and at a time acceptable to HP. Where you make your purchase relying on credit provided by a third party, any acceptance by HP is subject to that third party providing credit to you. HP is not bound to complete the order and has no liability to you in the event that that third party fails to provide sufficient credit for the purchase.


HP may change credit or payment terms at any time if, in HP's opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants.


Title and Risk of Loss

Title to hardware products passes to you upon the later of full payment and delivery of the products. Risk of loss and damage pass to you upon delivery.


HP Products Availability & Discontinuance

Promotional offers and prices are for a limited time only, subject to the promotion terms & conditions. For the avoidance of doubt, the terms and conditions stated herein may be varied, altered or superseded (as the case may) in the event of any promotion or special deals, at HP’s absolute discretion.


Availability of the products is limited, and products may not be available for immediate delivery. HP reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation, HP will contact you and will discuss what (if any) alternative products are available. You will have the option to cancel or amend your order. If you have already made payment and your order is cancelled, HP will issue an appropriate refund or credit to your account, as may be applicable. If your order is amended and the purchase price changes, you will pay any additional amount due to HP in accordance with the payment terms herein stated or HP will issue an appropriate refund or credit to your account, as the case may require.


Personal Use

Products and services acquired by you under these Terms are solely for your personal use and not for immediate resale or sub-licensing.


Your responsibilities

You should make periodic backup copies of the data, files and programs stored on your products, including hard drives and storage devices, as a precaution against possible failures, alteration, or loss of the data.


Before returning any product for service, be sure to back up data and remove any confidential, proprietary or personal information. Data may be lost during service.


You should maintain a separate backup system or procedure that is not dependent on the products so you can reconstruct lost or altered files, data, and programs.


Warranty

All HP branded products are covered by the applicable HP limited warranty, according to the terms and limitations specified in the warranty statement bundled with such products. You may have other statutory rights.


Products may have been manufactured using some refurbished components or may have been used internally for reliability or performance testing.


Replacement products or parts may be new or reconditioned or refurbished or comparable versions of the defective item.


HP does not warrant that the operation of products will be uninterrupted or error-free.


Except to the extent prohibited by law, HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the product.


Should the product fail to function in the manner set out in the limited warranty statement referred to in Hewlett- Packard's Terms and Conditions, the product may be returned within 14 days of delivery or such other period as may be stated in the limited warranty statement. For the avoidance of doubt, product returns are strictly in respect of HP or Compaq branded products only.


HP Care Pack

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions. For more information on HP Care Pack’s term & conditions, please go to http://h20560.www2.hp.com/portal/site/cpc?ac.admitted=1316392608397.2043657423.1959898185


Software Licenses

HP software products are subject to HP’s standard license terms posted in the HP Store. Non-HP software products and, exceptionally, some HP software products may be subject to different license terms, as provided with such products.


Limitation of the Liability

These terms and conditions set out the full extent of HP’s obligations and liabilities in respect of the supply of the HP branded products and there are no warranties, conditions or other terms that are binding on HP except as expressly stated in the Terms. Any warranty, condition or other term concerning the HP branded products which might otherwise be implied into or incorporated in the Terms by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.


To the extent permitted by applicable law, HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data.


HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence) or for any other liability that cannot be excluded or limited by law.


HP will not be liable under the Terms for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.


HP’s maximum aggregate liability under the Terms whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the HP branded products in question.


Protection of Personal Data

You agree that any personally identifiable information you provide to us in connection with the HP Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Store web pages.


You also agree that HP may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information.


Export Statement of Assurance

Products obtained under these Terms may be subject to Malaysia and other government export control laws and regulations. You must comply with those regulations whenever it exports or re-exports controlled products or technical data obtained from HP or any product produced directly from the controlled technical data.


Other applicable terms

You may have additional rights under your local statutory or consumer laws, which provide you with other remedies. To the extent that these Terms, HP's limited warranty, standard license or Support Pack terms are inconsistent with the statutory laws of Malaysia, they are deemed modified to be consistent with such local law.


Products are manufactured for standard commercial uses and are not intended to be sold or licensed for use in critical safety systems, in hospitals in situations where uninterrupted performance is desirable or in nuclear facilities.


HP is not responsible for delay or failure to perform under these Terms due to causes beyond its reasonable control.


Each party will treat and hold confidential information provided by the other party which is marked as confidential or proprietary.


HP may subcontract the performance of services to qualified service suppliers.


All documents referred to in these Terms are incorporated into these Terms and are available from HP upon request.


Any customer site access requirements will not be enforceable to either increase the obligations or liabilities or reduce the rights under these Terms of HP, its officers, employees, or subcontractors.


Any term or condition of your order which is any way inconsistent with or in addition to these Terms will not be applicable or binding on HP unless otherwise agreed in a written agreement signed by you and HP and HP's failure to object will not be considered a waiver of these Terms.


Governing Laws

Any contract or dispute arising in connection with these Terms will be governed by the laws in force in Malaysia.


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Call HP Malaysia Call center

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