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HP Online Store

We want your shopping experience on HP Singapore Online Store to be quick and easy. If you have a question or need further information, and you can't find the answers you need below, please call us at 1800-278-0182 to speak to a sales representative. Our contact centre is open weekdays from 8.30 a.m. to 5:30 p.m., excluding public holidays.

Orders placed online at HP Singapore Online Store are ONLY eligible to receive FREE Laptop Insurance against loss and theft coverage for your newly purchase laptop*. The laptop Insurance against loss and theft coverage is arranged and managed by SingCapital, an independent third party.

Selected laptops purchased online at HP Singapore Online Store are only eligible for this FREE laptop Insurance against loss and theft coverage. Offer valid from November 22nd, 2010 and December 31st, 2010 (both dates inclusive) or while stocks last*.

* Terms and conditions apply.

General FAQ

  1. What is All Risk Insurance policy?
  2. What is the difference between the HP Care Pack and All Risk Insurance policy?
  3. What is covered under the All Risk Insurance policy?
  4. Which newly purchased laptops at HP Singapore Online Store are eligible?
  5. What is the coverage duration of the All Risk Insurance policy?
  6. How do I activate this All Risk Insurance policy?
  7. Whom can I contact if I have further enquiries?

Claim Process FAQ

  1. Can I claim for loss of laptop when Iím overseas?
  2. What should I do when I drop / damage my laptop?
  3. What should I do if my laptop is lost or stolen?
  4. Whom should I inform in the event of a claim?
  5. What are the supporting documents needed in the event of claim?
  6. Where do I submit the claim forms and supporting documents?
  7. What settlement will I receive in the event of a total loss?
  8. Where can I obtain the full terms and conditions of my FREE Theft & Lost Protector promotion and All Risk Insurance policy?

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What is All Risk Insurance policy?
All Risk Insurance policy is a laptop insurance policy provided FREE with selected laptop models purchased at HP Singapore Online Store ONLY. It is an all risk policy that insures against:

EventAll Risk Insurance policy
Accidental damage Physical damage that occurs as a result of a sudden, unforeseen and unexpected event. The event must arise from a single identifiable incident, for example a liquid spill.
Loss-
TheftForcible entry to buildings, residences & vehicles (must be locked).

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What is the difference between the HP Care Pack and All Risk Insurance policy?
HP Care Pack covers warranties provided by HP on technical support for both software and hardware, onsite repair, and any problems with manufacturer's defects. Whereas All Risk Insurance policy is a 12-month insurance policy that protects against accidental damage, theft and lost.

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What is covered under the All Risk Insurance policy?
The sum insured and excess to be paid depends on the purchase price of selected laptops:

Features & BenefitsHP/Compaq Notebook cost below S$1,000HP/Compaq Notebook cost between S$1,000 - S$2,000
Cover Anywhere in SingaporeYesYes
Worldwide CoverageNoNo
Covers Loss 1YesYes
Covers Accidental Damage 1YesYes
Covers Theft 1YesYes
Policy Term12 months from date of delivery12 months from date of delivery
Excess to be paid by Insured 2S$100S$150
Sum InsuredAmount not exceeding S$1,000 per laptop, including its accessoriesBetween S$1,000 and S$2,000 per laptop, including its accessories
Claim Turnaround TimeIf all documents are in order, approximately 2-3 weeksIf all documents are in order, approximately 2-3 weeks

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Which newly purchased laptops at HP Singapore Online Store are eligible?
Selected HP/Compaq Notebooks purchased online which are eligible for this program are as below.

FREE Theft & Lost Protector is eligible for online purchases between November 22nd, 2010 and December 31st, 2010 (both dates inclusive) or while stocks last. Purchases and invoices dated prior to or after this timeframe will not be eligible for this promotion.

Part NoModel NoPrice (with GST)
XT796PA#AB4 HP Pavilion dv3-4108tx Entertainment Notebook PC $1,499
XR659PA#AB4HP Pavilion dv3-4104TX Notebook PC$1,899
XT797PA#AB4HP Pavilion dm4-1112tx Entertainment Notebook$1,499
XR654PA#AB4HP Pavilion dm4-1103TX Entertainment Notebook$1,999
XR661PA#AB4Mini 210-2014TU Notebook$ 599
XR662PA#AB4Mini 210-2015TU Notebook$ 599
XP561PA#AB4HP g42-351TX Notebook$1,099
XT802PA#AB4HP g42-362TX Notebook$1,299
XR647PA#AB4Mini 110-3118TUNotebook$ 499

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What is the coverage duration of the All Risk Insurance policy?
Laptop purchased is covered for a period of 12 months from date of delivery.

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How do I activate this All Risk Insurance policy?
Step 1. Purchase selected HP/Compaq Notebook under the NDP 2010 Special at the HP Singapore Online Store.

Step 2. Receive your electronic purchase order confirmation via email within 24 hours.

Step 3. Receive your newly purchased laptops within 10 to 14 business days after your order has been processed and payment is received and cleared.

Step 4. Upon receiving your newly purchased laptop, please:-

  1. Download and complete the Activation Slip. Download here
  2. Mail or email a scanned copy of the following documents:-
    1. Your Completed Activation Slip
    2. Delivery Note of your newly purchased laptop
    3. Your HP Online Store electronic confirmation
    Email: alsonkong@singcapital.com.sg
    Mailing Address: Alson Kong
                                    SingCapital Business Centre
                                    Blk 190 Lorong 6 Toa Payoh #02-510
                                    Singapore 310190
Step 5. Receive your policy certificate in about 1-2 weeks at your mailing address. If your policy certificate has not arrived after this period, please contact SingCapital
  1. Phone / SMS: +65 8189 8064, or
  2. Email: alsonkong@singcapital.com.sg

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Whom can I contact if I have further enquiries?
SMS your queries to +65 8189 8064, or email Alson Kong at alsonkong@singcapital.com.sg. Queries will be attended to in 3 working days.

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Can I claim for loss of laptop when Iím overseas?
No, the All Risk Insurance policy insurance will cover you anywhere in Singapore only.

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What should I do when I drop / damage my laptop?
Take a photo of the damaged laptop. The photo is to be attached when you file for a claim. The damaged laptop is to be sent to Hewlett Packard Service Center for assessment. Should the damage not be covered under HP warranty, you should get a letter of assessment from the service center.

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What should I do if my laptop is lost or stolen?
Make a police report of the lost / stolen laptop. Attach a copy of the report when filing a claim.

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Whom should I inform in the event of a claim?
Please inform your SingCapital Advisor within 24 hours of your lost / damaged laptop. SMS your All Risk Insurance policy details: <your name>, <NRIC> and <contact number>, <damage/lost laptop> to +65 8189 8064. Your SingCapital Advisor will acknowledge receipt of your SMS and send you the claim form in 3 working days.

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What are the supporting documents needed in the event of claim?
Please download the Claim Form here. Please email the duly completed claim form with the supporting documents to alsonkong@singcapital.com.sg or mail to

Alson Kong
SingCapital Business Centre
Blk 190 Lorong 6 Toa Payoh #02-510
Singapore 310190

For Loss

  • Claim form, completed and signed
  • A copy of the Police Report
  • A copy of Policy Certificate

For Damage

  • Claim form, completed and signed
  • A copy of the Letter of Assessment from HP
  • A photo of damaged Laptop
  • A copy of Policy Certificate

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Where do I submit the claim forms and supporting documents?
Please email the claim form and supporting documents to alsonkong@singcapital.com.sg or mail to

Alson Kong
SingCapital Business Centre
Blk 190 Lorong 6 Toa Payoh #02-510
Singapore 310190

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What settlement will I receive in the event of a total loss?
The insurerís liability is limited to the original purchase price. On successful claim for a total loss the insurer has several settlement options available. Kindly check with SingCapital on the basis of settlement.

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Where can I obtain the full terms and conditions of my FREE Laptop Insurance against loss and theft coverage and All Risk Insurance policy?
The following terms and conditions apply to FREE Laptop Insurance against loss and theft coverage promotion.

  • FREE Laptop Insurance against loss and theft coverage promotion only available for participating models at HP Singapore Online Store.
  • Theft & Lost Protector promotion is valid for the online purchases starting from October 8th, 2010 and November 15th, 2010 (both dates inclusive). Purchases and invoices dated prior to or after this timeframe will not be eligible for this promotion.
  • Delivery Note and Electronic order confirmation for the newly purchased HP/Compaq Laptop must be provided.
  • This promotion is a one-for-one purchase only. FREE Laptop Insurance against loss and theft coverage is per a laptop purchase.
  • This promotion is valid in Singapore only. All claims are paid in Singapore dollars.

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Hewlett-Packard (HP) is not involved in individual transactions between SingCapital and HP customers. By agreeing to these terms and conditions, you hereby release HP and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of SingCapital services, including, without limitation, uncompleted or completed transactions and any claims or disputes between you and SingCapital. This program is subject to change or termination at any time, without notice, by Hewlett-Packard Singapore.

These questions and answers are necessarily general in content and intended to give an overview of certain aspects of the insurance features. It should not be relied on as the insurance contract and so no liability is attached to it. Insured should refer to the policy wordings for better understanding of the insurance cover.