HP Care pack
	1 What is HP Care Pack? HP Care Pack is an optional service package to extend and enhance your HP equipment warranty (warranty period differs for various equipment), in addition to the HP equipment standard warranty coverage.
	2 What are the benefits of HP Care Pack? HP Care Pack extends and enhances the standard warranty of your HP equipment. Some of the coverage includes: i. Phone support ii. Parts and Labor iii. Prompt pick up and delivery services
	3 After purchasing the Care Pack, what am I supposed to do? You simply need to register your HP equipment to be supported, within ten days of purchase of HP Care Pack by following the instructions given in each package. Then paste the HP Care Pack reference label on the HP equipment in position indicated by HP. HP is not obligated to provide support services if the HP equipment is not registered as stated herein
	4 If I have already bought HP equipment, am I still entitled to purchase HP Care Pack? HP Care Pack can still be purchased within 90 days of HP equipment purchase, except for Remote Management Support Services. In such cases, the dates of HP Care Pack coverage period will commerce from the date of HP equipment purchase date.
	5 If I bought my HP equipment from overseas, can I purchase HP Care Pack locally in Singapore? If your HP equipment is a supportable model in Singapore and it is within 90 days from your HP equipment purchase date, you can purchase HP Care Pack. Please note HP Care Pack purchased in Singapore is only applicable for servicing within Singapore only and vice versa.
	6 Are monitors covered within HP Care Pack? Yes, CRT or LCD monitors of up to 17” are covered. But please note that HP Pavilion monitor is covered if the monitor is purchased as a bundle with HP Pavilion Desktop PC. Hence, a HP Compaq Presario monitor will not be covered with HP Care Pack purchased for HP Pavilion Desktop PC.
	7 If I lose my hardcopy information for my HP Care Pack, whom can I call for assistance if I have my HP equipment serial number and have registered my HP Care Pack? Please call HP Customer Careline at (+65) 6272 5300
	8 What should I do when my HP equipment is faulty? When you encounter a technical issue, HP Customer Care Online at "http://www.hp.com/go/support" is the first resource you should visit. It is available 24 hours a day and it offers the most convenient method of resolution. It also provides you with troubleshooting tools to identify and resolve the technical issue encountered. If the problem still persists, the next step is to call HP Customer Careline at (+65) 6272-5300. Please have the product model and serial number ready prior to speaking with an HP Customer Care representative. A HP Care Pack Representative will help you to resolve the issue over the phone or determine whether to ship a customer-replaceable part, arrange for an off-site repair or exchange, or schedule an onsite repair or exchange. Onsite services are provided only if the fault or problem cannot be resolved remotely. For onsite services, the customer is responsible for providing access to products and for ensuring that an adult representative is present while service is being performed.
	9 What isn't covered in the standard equipment warranty and HP Care Pack? Parts of a consumable or expendable nature (such as batteries). Third party firmware upgrades that are not provided by HP. HP equipment located or moved outside country of purchase. HP equipment that has been damaged or rendered defective as a result of accident, misuse, abuse and mishandle. HP equipment that has been damaged or rendered defective resulting from operation outside the usage parameters stated in the applicable accompanying HP equipment documentation. HP equipment that has been damaged or rendered defective by its use in conjunction with non-HP products. Service which in HP's opinion are required due to improper treatment or use of the equipment or software. Services required due to causes external to the HP maintained equipment or software. Software product media and documentation updates. Reconfiguration of HP equipment.
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	Orders and Delivery Information
	1 How do I check the status of my orders? You may check the status of your order at any time (24 hours x 7 days a week). Simply access the store at www.hp.com.sg/store and click on "Check Order Status" on the left hand menu. You will need your order number and email address to login and access your order status details.
	2 When will I expect delivery of my purchase? Order processing is started only upon clearance of your payment. An agent will call prior to confirm delivery time as your order nears completion. You can call 1 800 278 0182 (press option 5) for the latest information regarding the status or delivery of the order. As a guide, delivery times may take up to: Desktops - 14 working days after credit clearance Notebooks and iPAQs - 14 working days after credit clearance Servers - 14 working days after credit clearance Options - 14 working days after credit clearance Again, these delivery times are dependent upon factors like stock availability.
	3 How long does the "Save Quote" hold my quotation? What can I do if the quote has expired? Your quote is saved in "Save Quote" for 3 working days. Upon expiry, you will need to re-create your order online.
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	Payment information
	1 How do I pay? What are the methods of payment? There are several payment methods available including cheque, credit card, zero percent card instalment and hire purchase schemes
	2 What are my credit card options? Currently we accept MasterCard, Visa and American Express.
	3 How safe are my credit card transactions? HP works hard to ensure that every credit card transaction occurs within a secure environment. All your ordering data as well as your personal data is encrypted by SSL. HP does not retain your credit card information after your order is completed. By requesting that you fill in your credit card details with each purchase, you can rest assured that your credit card information will be kept confidential. In fact, our encryption process makes ordering online even safer than offline ordering. The HP online store is also VeriSign certified.
	4 How do I pay by cheque? Address the cheque to "Hewlett-Packard Singapore (Sales) Pte Ltd" with your name and order number on the reverse. Send your cheque to: Hewlett-Packard Singapore (Sales) Pte. Ltd PSA Robinson Road Post Office PO Box 2245 Singapore 904245
	5 How do I cancel my order? Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (see our Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1-800-278-0182 during business hours.
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	Registration
	1 What is the purpose of the Register/Sign-in? The Register/Sign-in recognises a regular customer. If you have provided your Bill To and Ship To details, it also speeds up the Checkout process by automatically populating the details for you. Another advantage is that, if you choose to, you can receive information on HP’s special deals and announcements.
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	Site Security and Privacy
	1 Is the hp online store secure? HP is dedicated to providing you with a secure and private shopping experience. We safeguard your information using standard SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information. Additionally, the HP online store is VeriSign certified.
	2 How does hp treat my personal information? Any personal information you provide to hp during your visit to the online store is managed by HP and held in the strictest of confidence. We do not give or sell any of this information to outside organisations. If you have further security concerns or feel more comfortable ordering by phone, please call us at our Contact Centre at 1-800-278-8100. Additionally, please review HP’s Privacy Statement for more details here.
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