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HP Store 60 Day ‘Money Back Guarantee’ Returns Policy For Selected HP products powered by AMD.

Our commitment

If you are a consumer customer

(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 60 days from the day you receive your complete order.

Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

If you are a business customer

(i.e. an individual or companies purchasing products or services for professional use)

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 60 days from the day you receive your complete order.

Please note: nonstandard orders (for example a PC built to your custom specifications) are exempt from our 60 Day Returns Policy.

Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Exceptions

HP’s Change of Mind Policy does not apply:

  • to customised products that have been built to your specific requirements;
  • to consumable products (such as printer supplies) that have been opened;
  • to products that are not returned to HP in an as new condition;
  • to products returned to HP without all original packaging, media, documentation and accessories; or
  • where you are unable to provide HP with satisfactory proof of purchase.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.

In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please call HP on 13 23 47 for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.

You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:

  • additional software and personal information; and
  • hardware components which you have installed yourself on the product after you received it;
  • personal CDs or DVDs you used to install drivers for any hardware products; and
  • passwords used to block access to the operating system or any other software components which came with the product.

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 21 days.

If you have any further questions, please call HP on 13 23 47 (option 1)

Our Post Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking /proof of delivery as without this, we will be unable to process your refund.

Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

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